Sales Delegate Travel Retail

1 month ago


dubai, United Arab Emirates Hermès Full time
Sales Delegate Travel Retail (M/W) | Hermès DubaiA creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.As Sales Delegate, you will be responsible for ensuring the excellence of the Hermes image in the points of sale and in the Hermes Store in Travel Retail. You will support the Beauty Consultants (BCs) by training them and transmitting the Hermes excitement. In addition, you will manage Travel Retail operations.Sales Delegate Travel Retail (M/W) | Hermès Dubai | Apply NowEléments de contextePosition reporting to the Travel Retail Area Manager in charge of the following regionsGCC (UAE, QATAR, KUWAIT, BAHREIN, OMAN, KSA)INDIA (MUMBAI, DELHI) AND MALDIVESLEVANT (LEBANON, EGYPT, JORDAN, CYPRUS, IRAQ)Position based in DubaiPrincipales activitésExcellence of Image in retailer Point Of Sales and in Magasins Hermes in Travel RetailEnsure excellence of execution of the permanent Image of Hermes for all type of distribution in Travel Retail of its area (Hermes stores, Personalised space, generic stores) following the strategy defined by the Area Manager by following up with local teams and conduct regular market visitsAnticipate and implement the Visual Merchandising guidelines following the marketing plan, including: order and set up of Visuals, Point Of Sale Materials, planogram and definition of the stock need per each store as well as ensuring to receive pictures of the implementationPrepare and implement the store openings or refitsPlan the animation (targets, promoters, products, Point Of Sales Materials) and ensure excellence of execution of the animation in Point Of Sales, following the trade plan recommendation done by the trade marketing manager and produce animation reportsMake sure the novelties reach the shop on time as per the creation plan and ensure a successful launch as defined in the Trade Plan (Visual Merchandising, commercial activations, training)Manage and motivate Beauty ConsultantsDefine the skills of the Beauty Consultants needed in function of the business strategy and type of clientele per storeRecruit BCs according to the Hermes expectations (values, attitude, team spirit)Train, integrate, empower the BCs and create a strong team spirit with the other BCs and with the store managementShare objectives, evaluate, and animate team and individuals to ensure sales performances. Define local incentivesCoach and ensure the excellence of service, BCs attitude and groomingDefine profile and recruit of the promotors team for animation. Set and share target. Define incentiveBudget follow up on BCs and promotors investment (define commissions amounts and bonus per BCs to the office in charge of payroll, temporary promotors invoices vs planning) Ensure the partnership with agenciesTrain and convey the Hermes excitement to all different sales teamLearn and integrate all the training modules provided by International Training and work in collaboration with the local trainer to be able to deliver local training to all the local sales staff (BC, Hermes staff, promotors & generic staff)Collaborate with our local trainer to execute the Training Strategy for Travel Retail: identify priorities, implement assessment and roll-out a new Beauty Consultant development programOrganise the yearly Travel Retail Seminar in coordination with the training departmentFeedback to the Area Manager and International trainer your training activities and report needs or best practice of competitionManage Travel Retail OperationsSuggest, verify, and process the customer orders in coordination with the Area Manager, inline with the budget and needs of customers.Make sure all the requested Point Of Sale Materials is ordered. And make twice a year the POSM Forecasts.Coordinate with Logistic team in France and Customer Service.Manage the Expenses and Budget related to the Travel Retail activity (animation, BCs)Calculate monthly commissions of Beauty Consultants and share them with the retailerHandle the credit notes in accordance to the process and make sure they are received by client on timeManage the reception of invoices (animations, BCs salary, sales rebates…) by processing them, sharing them with accounting and follow-up with the yearly budgetDon’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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