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WFJ Learning Manager

4 months ago

dubai, United Arab Emirates Chanel, Inc. Full time
As part of the Chanel WFJ team, and reporting to the WFJ Director, you will train sales associates across the region to develop Maison, Product, Technical knowledge and selling skills to enrich the client journey & experience and improve retail performance. On the floor follow up of the trainings shared so as ensure implementation. Encourage and establish learning culture in boutiques through floor training & coaching sessions.
YOUR MISSIONS
Assess the teams’ individual learning needs and performance to develop and align with concerned parties on short, mid & long-term training and development plans Analyze Mystery Shopping results and individual KPIs of the sales team to identify areas of development and plan for necessary support Contributes to defining the training calendar based on learning needs / retail excellence projects/partners requests/strategy for the Middle East Roll-out training programs as per training calendar (onboarding of newcomers, product & client experience training)Deep understanding of the company culture, heritage, product pillars and seasonal collection knowledge Support team on the floor through follow-up sessions to enhance client service, storytelling and selling techniques in accordance with the Chanel standard Adaptation/creation of training materials for the Middle East and the organization of training events Follow up with the team on the completion of the modules on the E-learning platform Update and extract periodic reports on online, in-class training & mystery shopping results
YOUR PROFILE
Minimum 4 years of related work experience with minimum 1 experience in the luxury industry. A retail experience is a plus.Excellent presentation and public speaking skills & Excellent organization skillsAn in-depth understanding of Luxury Retail, Client Experience, and selling skills are requiredBrand and strong general WFJ knowledge is requiredExcellent understanding of Learning and blended learning. Demonstrate ability to influence, strong follow-up skillsStrong facilitation and empathy, genuine interest in peopleStrong interpersonal and communication skillsReliable team player, accountable for delivering results and ready to help the teamLanguage proficiency in EnglishWilling to travel frequentlyAbout Us Chanel is a world leader in creating, manufacturing
and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare,
Jewellery
and Watches. Founded by Gabrielle Chanel in 1910, the House
remains
dedicated to quality
craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values
are grounded in:
Exceptional creation and client experience
Nurturing human potential
Having a positive impact – on people, the
environment and communities around the world.
As part of this, the House promotes arts,
culture
and
creativity, while investing significantly
in key areas including research & development, sustainability, and
innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit
from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all,
grounded in
the belief that diversity is essential to the success of the organisation and its people.
Chanel remains
committed to rewarding people competitively, as well as
offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.#J-18808-Ljbffr