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Bilingual Programme Manager, Dubai

2 months ago

Dubai, United Arab Emirates Fitch Learning Full time
At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support.

With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.

F itch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets, globally. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.

Junior Bilingual Programme Manager, Dubai (English and Arabic)

Fitch Learning Programme Management team is currently seeking a Junior Bilingual Programme Manager based out of our Dubai, UAE office.

Programme Management team is here to oversee the project management, event planning and logistics of our tailored learning programmes for your designated portfolio of clients. Working closely with the Learning Consultants and our Clients, candidate will manage the delivery of these programmes, from inception to delivery, ensuring that the highest quality of service is always delivered. This role specifically focuses on classroom and online tailored learning.

What We Offer

  • Innovative and enthusiastic for teaching and providing client services
  • Source of the intellectual, as well as the practical answers that our clients need to succeed in a global marketplace
  • Stimulating place to work and progress your career

We’ll Count On You To

Candidate will be expected to project manage all aspects of the execution of the assigned programmes, taking accountability for client satisfaction. Candidate will also be responsible for the following:

  • Work with Project Managers to ensure seamless transition of projects to business as usual operations
  • Work with the project team including Project Coordinators to ensure project objectives are met
  • Oversee end-to-end execution of workshops including training schedules, travel, vendors, classroom set-up, delegate communication, coordination with client teams etc.
  • Provide guidance to the project team on material management, including liaising with authors & stakeholders, publishing of material, quality control etc.
  • Work with Programme Managers to ensure seamless transition of Academy’s.
  • Project management all aspects of the execution of the assigned programmes (Course or Academy).
  • Manage pre-programme activities such as raising tickets (Portals, VILT, Content…etc.), Allocation Sheet, introduction correspondences, logistics and assessments.
  • Manage post-programme activities such as compiling feedback, invoicing, production of scorecards, budget reports and document lessons learnt
  • Dashboard reporting across the various programmes to share with the client and internal stakeholders
  • Manage high-volumes of queries from clients, delegates and stakeholders
  • Proactively monitor risks & issues before they arise and escalate as per the project governance
  • Ensure all project metrics are satisfied, and all critical events have taken place
  • Maintain good relationships with project stakeholders including clients, project sponsors, instructors, plan-ning and other internal teams

What You Need To Have

  • 1-3 years' of experience in managing projects, programmes, workshops or events
  • Good understanding on portals like Zendesk, Docebo and VLT
  • Proactive in seeking guidance where appropriate
  • Capable of working and coaching team members to complete tasks to a high standard
  • Quick to act, thinking ahead, mitigating potential issues before they may happen
  • Excellent communication skills; verbal and written
  • Exceptional attention to detail, time management and prioritisation skills
  • Ability to model data product reports in Excel, and analyze the data produced
  • Strong IT skills including fluency in Excel, Word and PowerPoint
  • Experience within Learning and Development and Project Management is desirable

What Would Make You Stand Out

  • Exceptional time management and prioritisation skills
  • Attention to detail
  • Quick to act and responsiveness
  • Ability to think ahead and foresee potential issues before they may happen
  • 360º vision – look beyond the initial tasks and at all aspects of the project
  • High Awareness of client profile and culture
  • Good communication skills – spoken and written
  • Inspires trust and confidence in others

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.