Senior Manager – Client Engagement

3 weeks ago


dubai, United Arab Emirates Emirates NBD Full time
The Transaction Banking Services (TBS) unit provides a full-featured product suite covering Trade and Supply Chain Finance, Cash Management and Payment Solutions which enables clients to optimize their working capital and also build efficiency and automation in their day-to-day business operations.TBS provides an integrated single window approach for all transactional requirements of its corporate clientele across various segments and sectors such as commercial, government and financial institutions. It aims at assisting them with innovative financing and payment solutions as well as offers the convenience of interacting with the bank, away from traditional means.The Transaction Banking team continuously interacts with CFO’s and Treasury Teams of its corporate clients and is committed to build strong relationships by meeting their underlying organizational objectives.Job PurposeLead a team of implementation officers and oversee all channel implementation for Transaction Banking productsRecord client feedback (VOC) and complaints and present them structurally to the product development team for resolutions & design enhancements.Establish creative client engagement models for implementing and cross selling Cash and Trade productsDesign and continuously enhance the implementation model for Transaction Banking productsDesign and publish product collaterals and identify the right marketing channels for product promotion and awareness.Lead and manage digital marketing and advertising strategy for Transaction banking productsGive valuable input and suggestions to key business decisions with a user-centered mindsetProvide guidance and direction for screen layouts, interactive elements on any client-facing application developed by Corporate Banking (C&IB)Map out user journeys for all digital initiatives and review all BRDs for client adoptionProvide guidance on how to collect User data and harness it to add value to businessAssist with UX Writing – Write content for all digital applications – labels, messages, notificationsPlan, conduct and synthesize research in collaboration with teams using data driven design methodology and toolsBalance UX best practices with business objectives enabling optimal decision makingUnderstand market and client needs, identifying opportunities, and developing market positioning, business cases, value propositionsPerform competitor benchmarking in the UAE, KSA and EgyptMaintain a high awareness of technology and industry trendsJob ContentProduct AdoptionClient ExperienceImplementation TATProduct Awareness, Communication and CommercializationProduct Market ShareCommunication and Awareness toolsChannel throughputGrowth in number of clients onboarded and transaction volumesChannel coverage % for C&IBSTP rateNPPAEducationExperiences10+ years of industry experience in client engagement and designHands-on developing or working with agency partners on visual storyboards, behavioral prototypes, user flows, design assets, mock-ups, and wireframes to craft intuitive E2E experiencesProven track record of successful transformation projects, leadership roles, involvement in process-reengineeringKnowledge & SkillsEmpathy for clientsGood understanding of UX principlesFluent in English. Good at communicating – reading, writing and speakingFamiliar with the agile style of workingAble to communicate clearlyGood leader and team player
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