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Senior Manager – Client Engagement
1 week ago
In line with the UAE Government's strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success.
We are looking to find the best UAEN talent to join our ENBD family.
Organization Unit Purpose
- The Transaction Banking Services (TBS) unit provides a full-featured product suite covering Trade and Supply Chain Finance, Cash Management and Payment Solutions which enables clients to optimize their working capital and also build efficiency and automation in their day-to-day business operations.
- TBS provides an integrated single window approach for all transactional requirements of its corporate clientele across various segments and sectors such as commercial, government and financial institutions. It aims at assisting them with innovative financing and payment solutions as well as offers the convenience of interacting with the bank, away from traditional means.
- The Transaction Banking team continuously interacts with CFO's and Treasury Teams of its corporate clients and is committed to build strong relationships by meeting their underlying organizational objectives.
Job Purpose
- Lead a team of implementation officers and oversee all channel implementation for Transaction Banking products
- Record client feedback (VOC) and complaints and present them structurally to the product development team for resolutions & design enhancements.
- Establish creative client engagement models for implementing and cross selling Cash and Trade products
- Design and continuously enhance the implementation model for Transaction Banking products
- Design and publish product collaterals and identify the right marketing channels for product promotion and awareness.
- Lead and manage digital marketing and advertising strategy for Transaction banking products
- Give valuable input and suggestions to key business decisions with a user-centered mindset
- Provide guidance and direction for screen layouts, interactive elements on any client-facing application developed by Corporate Banking (C&IB)
- Map out user journeys for all digital initiatives and review all BRDs for client adoption
- Provide guidance on how to collect User data and harness it to add value to business
- Assist with UX Writing – Write content for all digital applications – labels, messages, notifications
- Plan, conduct and synthesize research in collaboration with teams using data driven design methodology and tools
- Balance UX best practices with business objectives enabling optimal decision making
- Understand market and client needs, identifying opportunities, and developing market positioning, business cases, value propositions
- Perform competitor benchmarking in the UAE, KSA and Egypt
- Maintain a high awareness of technology and industry trends
Job Content
Product Adoption
- Client Experience
- Implementation TAT
- Client engagement model
Product Awareness, Communication and Commercialization
- Product Market Share
- Communication and Awareness tools
Channel throughput
- Growth in number of clients onboarded and transaction volumes
- Channel coverage % for C&IB
- STP rate
Risk Mitigation
- NPPA
- Risk Control
Education
Bachelor's degree
Experiences
- 10+ years of industry experience in client engagement and design
- Hands-on developing or working with agency partners on visual storyboards, behavioral prototypes, user flows, design assets, mock-ups, and wireframes to craft intuitive E2E experiences
- Proven track record of successful transformation projects, leadership roles, involvement in process-reengineering
Knowledge & Skills
- Empathy for clients
- Good understanding of UX principles
- Fluent in English. Good at communicating – reading, writing and speaking
- Familiar with the agile style of working
Behavioral Competencies
- Able to communicate clearly
- Good leader and team player
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