Customer Success Manager | Genesys Dubai

1 month ago


dubai, United Arab Emirates Genesys Full time
Customer Success Manager | Genesys DubaiGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Customer Success Manager | Genesys Dubai | Apply NowWhat You’ll Do: The primary responsibilities for this role include (but are not limited to).Manage a portfolio of customers serving as their primary business point of contact throughout their CX journeyUnderstand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomesPromoting continuous growth through the relevant innovation pathEstablish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectivesDrive continuous improvement of customer advocacy measuresPrepare and deliver territory plans to define account strategies and align resourcesEstablish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possibleProfessional Services to ensure that implementations progress smoothly to go-liveRenewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenueSales to identify cross-sell/up-sell opportunities and drive incremental bookingsAd-hoc duties as directed by ManagementTake on and assist in driving internal strategic initiatives and continuous improvement programs.You’ve been there and done this…5+ years experience in a technology-related fieldBachelor’s Degree in a technology- or business-related fieldExcellent Interpersonal, Presentation Skills – Both Written And VerbalPositive attitude and high willingness to learnLeadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customersExperience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platformsRequired: Arabic & English Languages. Nice to have: Turkish LanguageDon’t miss out on this exciting opportunity – apply now at dubaiofferz.com
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Genesys Full time

    Customer Success Manager | Genesys DubaiGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they...


  • Dubai, Dubai, United Arab Emirates Genesys Full time

    Customer Success Manager | Genesys DubaiGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they...


  • Dubai, United Arab Emirates Genesys Full time

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to...

  • Ps Project Manager

    4 days ago


    Dubai, United Arab Emirates Genesys Full time

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? The Professional Services Project Manager for the Middle East (Based in Dubai/Riyadh) is a vital member of the local team. It...

  • Ps Project Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Genesys Full time

    Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you?The Professional Services Project Manager for the Middle East (Based in Dubai/Riyadh) is a vital member of the local team. It...

  • Ps Project Manager

    7 days ago


    Dubai, United Arab Emirates Genesys Full time

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Job Description - Professional Services Project Manager The Professional Services Project Manager for the Middle East (Based...


  • Dubai, United Arab Emirates Genesys Full time

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Location: Dubai Summary of the Position What is the role about? - Supports strategic customers to identify, understand, and...

  • Cx Advisory Analyst

    1 week ago


    Dubai, United Arab Emirates Genesys Full time

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? What is the role about? - Supports strategic customers to identify, understand, and address business problems through...

  • Cx Advisory Analyst

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Genesys Full time

    Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you?What is the role about? Supports strategic customers to identify, understand, and address business problems through interpersonal...

  • Technical Manager

    6 days ago


    Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Genesys Wfm

    2 months ago


    Dubai, United Arab Emirates ParamInfo Full time

    **Experience**:5-7**Posted**:11 Mar,2024**Location**:United Arab Emirates**Job Title**:Genesys WFM**Location**:Dubai**Responsibilities for the role include**: - Acting as a Technical Lead for complex Genesys Solutions implementation projects. - Solution Architecture and Design (preparing and leading design workshops with customer technical teams, writing...

  • Genesys Wfm

    19 hours ago


    Dubai, United Arab Emirates ParamInfo Full time

    **Experience**:5-7**Posted**:11 Mar,2024**Location**:United Arab Emirates**Job Title**:Genesys WFM**Location**:Dubai**Responsibilities for the role include**: - Acting as a Technical Lead for complex Genesys Solutions implementation projects. - Solution Architecture and Design (preparing and leading design workshops with customer technical teams, writing...

  • Genesys Wfm

    2 weeks ago


    Dubai, Dubai, United Arab Emirates ParamInfo Full time

    Experience:5-7Posted:11 Mar,2024Location:United Arab EmiratesJob Title:Genesys WFMLocation:DubaiResponsibilities for the role include:Acting as a Technical Lead for complex Genesys Solutions implementation projects. Solution Architecture and Design (preparing and leading design workshops with customer technical teams, writing business flow and technical...


  • Dubai, United Arab Emirates Metamorfs Infotech Pvt Ltd Full time

    Role: Genesys Cloud Developer Location: Dubai Experience: Minimum 5+ Years - Experience with Genesys API's and integration with 3rd party solutions and CRM's - Genesys cloud CX certified developer and architect certification is preferred. - Experience in WFM configuration, forecast and scheduling. - This role is a senior contributor with the ability to...


  • Dubai, United Arab Emirates Metamorfs Infotech Pvt Ltd Full time

    Role: Genesys Cloud Developer Location: Offshore Notice Period: Immediate joiners preferred Experience: Minimum 5+ Years - Experience with Genesys API's and integration with 3rd party solutions and CRM's - Genesys cloud CX certified developer and architect certification is preferred. - Experience in WFM configuration, forecast and scheduling. - This role...


  • Dubai, Dubai, United Arab Emirates Metamorfs Infotech Pvt Ltd Full time

    Role: Genesys Cloud DeveloperLocation: DubaiExperience: Minimum 5+ Years Experience with Genesys API's and integration with 3rd party solutions and CRM's Genesys cloud CX certified developer and architect certification is preferred. Experience in WFM configuration, forecast and scheduling. This role is a senior contributor with the ability to lead...


  • Dubai, Dubai, United Arab Emirates Metamorfs Infotech Pvt Ltd Full time

    Role: Genesys Cloud DeveloperLocation: OffshoreNotice Period: Immediate joiners preferredExperience: Minimum 5+ Years Experience with Genesys API's and integration with 3rd party solutions and CRM's Genesys cloud CX certified developer and architect certification is preferred. Experience in WFM configuration, forecast and scheduling. This role is a senior...

  • Genesys Architect

    2 weeks ago


    Dubai, United Arab Emirates Servion Global Solutions Full time

    Job Description: - #LI-DNI - Directs and manages project development from beginning to end - Defines project scope, goals, and deliverable that support business goals in collaboration with senior management and stakeholders - Develops full-scale project plans and associate communication documents - Communicates project expectation to team members and...

  • Event Manager

    2 months ago


    Dubai, United Arab Emirates Genesis Security Dubai LCC Full time

    **Events Manager** Genesis Security Dubai Location: Dubai Type: Full-time Reports to: CEO **Description**: Reporting directly to the Vice President, Special Events Manager is responsible for the management of the day-to-day operations of Genesis Security Dubai with an emphasis on quality service delivery, effective personnel management and the...


  • dubai, United Arab Emirates RP International (RPI) Full time

    Project Manager implementation of Genesys Contact Center solutions This is a 12 month contract positionProject Manager implementation of Genesys Contact Center/ Call Centre software is required. My client is a Global name organisation, which is an international market leader. This is an EXCEPTIONAL opportunity to work with an EXTRAORDINARY and hugely...