Genesys Cloud Developer
3 weeks ago
Role: Genesys Cloud Developer
Location: Dubai
Experience: Minimum 5+ Years
- Experience with Genesys API's and integration with 3rd party solutions and CRM's
- Genesys cloud CX certified developer and architect certification is preferred.
- Experience in WFM configuration, forecast and scheduling.
- This role is a senior contributor with the ability to lead self-service, enhancement, new initiative projects.
- Identify and Interface with required teams, OEMs, Vendors to achieve desirable goals for the function and people.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
**Primary Skills**
- Hands on Genesys Cloud enablement, configuration, and support
- Expertise on Call Flow Design
- Web Services Integration (3rd party)
- Experience with Genesys API's and integration with 3rd party solutions and CRM's
- Genesys Cloud Scripts and Screen pop
- Genesys Cloud WFM configuration, forecast and scheduling.
- Genesys Cloud Dialer
- Good experience and exposure on Contact Center Technology
- Excellent written, verbal communication skills
**Secondary Skills**
Genesys Cloud Developer
Custom Reports (Rest API)
Genesys Cloud Dialer
Genesys certifications would be added advantage.
**Salary**: Up to AED10,000.00 per month
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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