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Genesys Wfm
3 days ago
**Experience**:5-7**Posted**:11 Mar,2024**Location**:United Arab Emirates**Job Title**:Genesys WFM**Location**:Dubai**Responsibilities for the role include**:
- Acting as a Technical Lead for complex Genesys Solutions implementation projects.
- Solution Architecture and Design (preparing and leading design workshops with customer technical teams, writing business flow and technical design documentation, etc.).
- Conducting technical Knowledge Transfer sessions for members of customer teams and for other Genesys PS Consultants.
- Troubleshooting of issues with existing Genesys IWD & Digital Channels Solutions implementations.
**Required Qualifications**:
- Bachelor s degree in Engineering, Computer Science or related work experience.
- 10 years of Genesys experience.
- Knowledge of 3rd party Workload Distribution solution is requested.
**Essential Skills**:
- Managing multiple production environment.
- Monitoring Genesys platforms and handling incidents to resolution.
- Optimizing the system performance and network bandwidth.
- Workflows development and modification.
- Manage databases operations and changes if needed.
**Required Skills**:
**Skill**
**Years**
**Months**
**Work Force Management (WFM)**
**5**
**0**
**Genesys iWD**
**5**
**0**
**5**
**0**
**Digital media channels**
**5**
**0**
**Digital Channels**
**5**
**0**
**documentation Technical Design**
**5**
**0
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