Project Manager implementation of Genesys Contact Center solutions

**13188-IT Project Manager (Genesys IVR)**: **Experience**:10-20**Posted**:23 Feb,2023**Location**:United Arab Emirates**Role and Responsibilities**: As a project manager overseeing a Genesys IVR implementation project, your role and responsibilities will be to ensure that the project is completed on time, within budget, and with the required quality. Some...

Review/analyze workforce management data on a regular basis to ensure adherence to the group quality standards are consistently met.Ensure a good relationship with our third party outsourced.Responsible of calibrating the service between external and internal customer care staff.Provide regular feedback and reports to Country head of customer care to ensure...

Review/analyze workforce management data on a regular basis to ensure adherence to the group quality standards are consistently met.Ensure a good relationship with our third party outsourced.Responsible of calibrating the service between external and internal customer care staff.Provide regular feedback and reports to Country head of customer care to ensure...

Review/analyze workforcemanagement data on a regular basis to ensure adherence to the groupquality standards are consistently met.Ensurea good relationship with our third partyoutsourced.Responsible of calibrating theservice between external and internal customer carestaff.Provide regular feedback and reports toCountry head of customer care to ensure...

Engineering in Electronics / Comm and Computer engineeringMore than 5+ years of experience Contact center technologies like GENESYSSupporting organization of 500+ agents.Mandatory to work in financial organization or vendor with hands on experience Technical Skills Integration of productsCalling backend services.Strong knowledge on VXML, tomcat and web...

**Role and responsiblities**: As a project manager overseeing a Genesys IVR implementation project, your role and responsibilities will be to ensure that the project is completed on time, within budget, and with the required quality. Some of the specific responsibilities may include: Project Planning and Initiation - Define project scope, objectives, and...

Lead the end-to-end biddingprocess for contact center projects, from initial opportunityassessment to final proposalsubmission.Collaborate with Sales, Operations,Finance and other departments/teams to gather necessary informationfor proposals.Analyze client requirements anddevelop customized solutions and pricingmodels.Conduct market research to...

Lead the end-to-end bidding process for contact center projects, from initial opportunity assessment to final proposal submission.Collaborate with Sales, Operations, Finance and other departments/teams to gather necessary information for proposals.Analyze client requirements and develop customized solutions and pricing models.Conduct market research to...

Design Engineer Jobs in Dubai | Al Futtaim Careers1- Design EngineerJob: Full TimeLocation: Dubai, UAEDescription:The Genesys developer will be responsible for working on solutions and development of Genesys engage custom applications. The Genesys developer shall Analyze, Design, Build, test and deploy the software developed for Genesys Contact Center...

Job description Job title: Call Centre Representative - Contact Center Job location: Dubai Job type: Full time, Permanent **Salary**: AED 7K-8K + Benefits Start date: Soon **Responsibilities**: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and...

Job title: Call Centre Representative - Contact Center Job location: Dubai Job type: Full time, Permanent **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and...

Job title: Call Centre Representative - Contact Center Job location: Dubai Job type: Full time, Permanent **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and...

Provide project management support to clients and processors to ensure client expectations are exceededCoordinate directly with client to analyze card program setup requirements to implement Clients products and services to support the business and formulate implementation solutionsReport client project accomplishments and deliverables to management on...

**Role**: - Assistant Operation Manager - Contact Center / BPO **Responsibilities**: - Manage day to day contact center & BPO operations. - Hiring, training, coaching, and leading teams as they provide support for customers. - Plan staffing based on call volume trends. Makes corrections if needed. - Transition new projects. - Handle multiple projects in...

In this role, you are expected to:Provide project management support to clients and processors to ensure client expectations are exceededCoordinate directly with client to analyze card program setup requirements to implement Clients products and services to support the business and formulate implementation solutionsReport client project accomplishments and...

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location Designation**:Contact Centre Executive** Experience: 1 to 2 years Location: Dubai **Salary**: 7 to 8k **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling...

GCH is hiring !!! Job title: Contact Center Executive Job location: Dubai Industry : Real Estate Job type: Full time, Permanent Start date: Immediate joining **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to...

We are GCH, we are hiring contact center executive for one of our clients who are into real estate developer. **Requirements**: 1+ years experience into customer service Real estate, Banking or related industry Languages known: Arabic/Arabic-French **Job Types**: Full-time, Permanent Pay: AED7,000.00 - AED8,000.00 per month **Experience**: - contact...

We are looking for a dedicated Contact Center Executive to join our team and serve as the frontline representative of our brand. As a Contact Center Executive, you will act as the voice of our organization, providing exceptional customer service and resolving inquiries with professionalism and efficiency. You will handle incoming calls, manage customer...

In this role, you are expectedto:Provide project management supportto clients and processors to ensure client expectations areexceededCoordinate directly with client toanalyze card program setup requirements to implement Clientsproducts and services to support the business and formulateimplementation solutionsReport client projectaccomplishments and...