Director Client Support

1 month ago


dubai, United Arab Emirates International SOS Full time
**********THIS ROLE IS BASED IN THE MIDDLE EAST *****************International SOS are currently recruiting for a Client Support Director who is responsible for managing interaction with a portfolio of existing key Chinese sites across locations/region/s, maintaining site client relationship and contact point, day to day escalations, finding solutions and resolutions. Coordination and project management with internal stakeholders pertaining to ongoing service delivery, prevention and rectification.It is the Client Support Director’s role to fully understand the needs of the client, the setup on site and the Intl.SOS delivery structures, to properly support the client and site on quality service delivery. This will include the consolidation of reporting & analysis across multiple sites for same client.Roles & Responsibilities -Develop strong relationships with existing Chinese Clients (be the primary point of contact for client site management and authorising persons), effectively manage site client relationship management to ensure their needs are clearly defined and that International SOS is delivering the expected and agreed level of service.Work with clients to ensure their needs and expectations are clearly defined jointly with our Medical Director of China Services and share impacts with Sales, Medical, Operations and Service delivery services to align pricing, process and tools to sustain Operation Excellence.Coordination of business as usual with Intl.SOS teams to resolve client problems, escalations, deliver solutions and prevention.Consolidated reporting & analysis across multiple sites in differing geographies for the same client.Provide top level support to the account management for existing clients and focus on relationship building to increase the profitability of each client through relationship marketing and cross sellingRequired Work Experience-A minimum of 5 years’ experience in Project Management, Operations Management, Account Management or Site Management, ideally within the Healthcare industry or within an international services company with Chinese companies or business sectors dealing with Chinese clients.Prior experience of working in Energy, Mining or Infrastructure sectors would be an advantage.Prior experience with International SOS and understanding of MS Operations & Medical organizational and MS Operational processes & procedures is a significant advantage.Previous work experience in developing environments an advantage.Familiar with HSE or medical environments.Required Qualification -Management qualification (or equivalent) with 3 years plus post-graduation experienceRequired Languages -Due to dealing with IntlSOS' Chinese clients, FLUENCY IN MANDARIN is non-negotiable ((verbal, written & reading)English (verbal, written & reading) high level.Travel Requirements -This is a RESIDENTIAL role based in the MIDDLE EAST.Extensive travel regionally to all medical services sites / clients.Short term stay on location assignment may be required from time to time.International travel is required to China (2-3 times a year depending on need).For further information on this role please apply attaching an updated CV.International SOS will try to get back to all candidates but may only be able to get back to those selected for the next stage.
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    **********THIS ROLE IS BASED IN THE MIDDLE EAST *****************International SOS are currently recruiting for a Client Support Director who is responsible for managing interaction with a portfolio of existing key Chinese sites across locations/region/s, maintaining site client relationship and contact point, day to day escalations, finding solutions and...


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