Director of Client Services – FX and CFDs

3 weeks ago

dubai, United Arab Emirates ThinkMarkets Group Full time
ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day.Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.We are seeking an experienced financial markets Executive for the position of Director of Client Services – FX and CFDs tojoin our rapidly growing global workforce in Dubai.In this newly created role, the Director of Client Services will be the driving force for service across the Group. This includes leading our commitment to delivering industry leading 24/7 omni channel support for our global client base. We will looktoyour service expertise to efficiently reduce friction across all touchpoints and provide our clients with the support, knowledge, and confidence to trade global markets.The candidate must be a data-driven individual with a strong service and trading background within the CFD/FX sector. Working across multiple regions and with leading technologies, this role is fast-paced and suits a candidate with a passion and deep understanding of trading financial markets and has a demonstrable client-centric approach.You will beworking closely with the Chief Operating Officer and other C-Level Executives in this exciting role to develop and execute on service processes, automations, andobjectives.You will have a strong ability to work with and coordinate across departments including Sales, Marketing, Compliance, Technology and Trading.Responsibilities:
Oversee global inbound query handling – from live chat, email, phone and other channelsDocument, own and maintain service procedures, information and policiesDrive departments to deliver timely world class, frictionless service experiencesRecommend and implement changes and enhancements to the service technology stackDefine tasks with business requirements for technology teamsCollaborate with operational teams to identify trading platform improvementsImplement training plans focused on developing and reinforcing critical, service competencies and proceduresManagement of service coverage, training, and ongoing employee developmentProvide mentoring and leadership supportInternal communication and meeting managementIdentification of sales opportunities within the service channelsOwnership of service objectives, KPIs, quality control and complaints managementService roadmaps, budgets, team performance reports and project managementEnsuring co-ordination, communication and service standard levels are consistent across global service hubsManagement reports along with documenting meeting minutes and management decisionsPresenting to C-Level Executives
Requirements:
Degree in Business, Finance, or Economics is preferredA minimum of 7 years of Client Services and Trading experience working within the CFD/FX sectorAt least 5 years of senior, Director level leadership experienceExperience dealing with C-Level Executives on a daily basisDeep understanding of CFD/FX sales and service lifecycleExpert knowledge of trading, platforms, service, processes, and the operational workflows of an OTC CFD/FX brokerageExperience in sourcing, onboarding, and integration of key service technologies and automationsExceptional analytical and reporting skillsAbility to work and communicate across multiple regionsMust be an agile team player withexperience communicating with keystakeholdersand the ability to multitaskin a fast-paced environmentStrong commercial focus
#J-18808-Ljbffr

  • Client Services Executive

    2 weeks ago

    Dubai, United Arab Emirates ThinkMarkets Full time

    ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access...

  • Sales Manager

    1 week ago

    Dubai, United Arab Emirates PhillipCapital Full time

    **Job**: Sales Manager - Spot FX and CFDs **Department**: Sales Manager - Spot FX and CFDs **Qualification**: MBA (preferred) / Graduate **No. Of Openings**: 2 positions **Age**: 25-35 Years **Location**: Dubai **Experience in years**: Minimum 3 to 5 years’ experience working as a Sales Manager for a large FX Company or Banks in...

  • Head of Client Support

    7 days ago

    Dubai, United Arab Emirates ThinkMarkets Full time

    ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access...

  • Sales Manager

    1 week ago

    Dubai, United Arab Emirates AUS GLOBAL Full time

    **Company Introduction** Aus Global is the world’s fastest-growing broker, bringing over 20+ years of market expertise. We are a fully regulated broker with whom you can trade CFDs in hundreds of instruments across six asset classes such as forex, crypto, metal, indices, commodities, and shares. Join our developing and sustaining high-performance team...

  • Fx Sales

    2 weeks ago

    Dubai, United Arab Emirates Swisslinx Full time

    Swisslinx Middle East is looking for a FX Sales professional to join an international reputable brokerage firm in Dubai. Being an integral part of their growing sales team, you will be responsible for maintaining and expanding sales and business development efforts of their online trading platform to clients focusing on UAE region. - 2-5 years of experience...

  • Fx Sales

    1 week ago

    Dubai, Dubai, United Arab Emirates Swisslinx Full time

    Swisslinx Middle East is looking for a FX Sales professional to join an international reputable brokerage firm in Dubai.Being an integral part of their growing sales team, you will be responsible for maintaining and expanding sales and business development efforts of their online trading platform to clients focusing on UAE region. 25 years of experience in...

  • Fx Sales

    1 week ago

    Dubai, Dubai, United Arab Emirates Swisslinx Full time

    Swisslinx Middle East is looking for a FX Sales professional to join an international reputable brokerage firm in Dubai.Being an integral part of their growing sales team, you will be responsible for maintaining and expanding sales and business development efforts of their online trading platform to clients focusing on UAE region. 25 years of experience in...

  • Client Services Executive

    2 weeks ago

    Dubai, United Arab Emirates ThinkMarkets Full time

    ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access...

  • Client Services Executive

    1 month ago

    dubai, United Arab Emirates ThinkMarkets Group Full time

    ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access...

  • Client Services Executive

    3 weeks ago

    dubai, United Arab Emirates ThinkMarkets Group Full time

    ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access...

  • Trading Dealer in Forex and Cfd

    2 days ago

    Dubai, United Arab Emirates GBE Brokers Ltd Full time

    **Job Title**:Trading Dealer in Forex and CFD **Language**:English is a must **Location**: Business bay Dubai, United Arab Emirates **Company**: GBE Brokers - Dubai Branch **Job Type**: Full-time **About us**: GBE Brokers is a leading financial services provider specializing in forex and CFD trading. With a strong commitment to innovation and...

  • Fx Sales

    2 months ago

    Dubai, United Arab Emirates GBE Brokers Ltd Full time

    **Job Title**: FX Sales (Native Arabic Speaker) **Language**:Native Arabic speaker with proficiency in English is a must **Location**: Business bay Dubai, United Arab Emirates **Company**: GBE Brokers - Dubai Branch **Job Type**: Full-time **About us**: GBE Brokers is a leading financial services provider specializing in forex and CFD trading. With a...

  • Tele- Sales Fx Team Manager

    2 weeks ago

    Dubai, United Arab Emirates SwissFs__MENA Full time

    We Are looking for a dynamic and motivated **Tele-Sales Team Manager **to join our growing global sales force and build a career in FX Sales. **Duties and Responsibilities**: Identify partnership opportunities and create new business opportunities with prospect clients. Meet or exceed weekly, monthly, and yearly targets for outreach and sales. Maintain...

  • Head of Institutional Sales Fx

    4 weeks ago

    Dubai, United Arab Emirates Hantec Markets Holdings Limited Full time

    Head of Institutional Sales FX About Hantec Markets Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our outstanding leadership, we embrace an open-door policy, fostering a welcoming...

  • Head of Institutional Sales Fx

    7 days ago

    Dubai, United Arab Emirates Hantec Markets Holdings Limited Full time

    Head of Institutional Sales FX About Hantec Markets Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our outstanding leadership, we embrace an open-door policy, fostering a welcoming...

  • CEO - for Cfd Brokerage Firm

    2 weeks ago

    Dubai, United Arab Emirates EOS Recruitment Full time

    **Company**:A FX and CFD broker globally - managing UAE **Position Overview**: As the CEO (Chief Executive Officer) of a CFDs (Contracts for Difference) brokerage firm, you will be responsible for leading and managing the overall operations, strategy, and growth of the company. This position requires a combination of strong leadership, industry expertise,...

  • Client Services Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates ThinkMarkets Full time

    ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access...

  • Fx Sales Manager

    3 weeks ago

    Dubai, United Arab Emirates AUS GLOBAL Full time

    **Job Overview**: **Requirement**: - Experience in Financial Market and FOREX industry. - Deep understanding of the financial markets, especially FX/CFDs products - Responsible for daily sales performance to ensure results could be delivered and achieved. - Self-motivated, outgoing, result-driven, and confident - Excellent problem-solving skills - Any...

  • Head of Institutional Sales Fx

    2 weeks ago

    Dubai, United Arab Emirates Hantec Markets Full time

    **About Hantec Markets** Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our outstanding leadership, we embrace an open-door policy, fostering a welcoming and trustworthy environment...

  • Senior Marketing Manager

    4 weeks ago

    dubai, United Arab Emirates MultiBank Group Full time

    Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and...