Customer Support Officer

1 month ago


dubai, United Arab Emirates Resumecampus Full time
Job Description:We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.Key Responsibilities:Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.Qualifications:High school diploma or equivalent (Bachelor's degree in a related field is a plus).Previous experience in a customer support role is preferred but not mandatory.Excellent communication skills, both written and verbal.Empathetic and patient approach to handling customer inquiries and complaints.Strong problem-solving skills and the ability to think on your feet.Proficiency in using customer support software and tools.Ability to work well in a team and adapt to a fast-paced environment.Strong attention to detail and organization.Benefits:Competitive salary.Health and dental insurance.Professional development opportunities.Friendly and collaborative work environment.Opportunities for career growth within the company.How to Apply:If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.Get a Job Winning Resume
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