Customer Support Officer

3 weeks ago


Dubai, United Arab Emirates Innovation Factory Full time

**Social Media Support Officer**

Innovation Factory is an IT firm that focuses on blockchain based solutions. With a rapidly growing team, the company has designed an entire ecosystem to bring everyday users closer to the technological advancement brought about by blockchain tech.

The digital ecosystem comprises of a number of unique digital solutions/utilities that enhance the lifestyle of its users and enables them to tap into web 3.0, NFT and blockchain based projects.

**Responsibilities**:

- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Generate leads
- Keep records of customer interactions, process customer accounts and file documents
- Interacts with followers on social media, such as promptly answering their questions
- Stay updated with new trends, technologies and best practices in social media
- Resolve customer issues on social media comments
- Assist in any given task by the department head

**Requirements**:

- Bachelor’s Degree in Marketing, Advertising, Communications, or related field
- Creative mindset with minimum 1 year of experience in Digital Marketing
- Keen interest in Crypto, Blockchain, NFTs, DeFi, and Metaverse
- Excellent knowledge of social media handles such as Discord, Instagram, Reddit, Quora, Twitter, Facebook, Medium, Telegram, etc.

**Salary**: AED2,000.00 - AED3,000.00 per month

Application Question(s):

- How soon can you join?
- How much is your monthly salary expectation in AED?



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