Customer Support Administrator

1 week ago


Dubai, Dubai, United Arab Emirates Inoi Global Mobile Phones LLC Full time

About us:


INOI is international electronics brand founded by Nokia & Samsung distribution team with over 30 years' experience in mobile phone business.

We are seeking a highly skilled website Customer Support administrator (Remote) to join our team.

Role & responsibility:

  • Manage customer inquiries, resolve issues, and maintain high levels of customer satisfaction.
  • Prioritize and handle customer support tickets through the Zendesk platform.
  • Identify customer needs and assist them in using specific features of our product or service.
  • Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Share feature requests and effective workarounds with team members.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams.

Job Requirements:

  • Proven experience as a Customer Support Specialist or similar customer service role.
  • Experience using Zendesk or similar customer support software and databases.
  • Excellent customer service skills, with a customerfirst mentality.
  • Excellent communication and problemsolving skills.
  • Multitasking abilities.
  • Patience when handling tough cases.
  • Understanding of how CRM systems work.
  • Strong written and verbal communication skills.
  • Ability to work in a fastpaced, teamoriented environment.

We offer:

  • Opportunity to grow fast with rapidly growing business.
  • Competitive salary.
  • Regular appraisals and feedback.
  • An attractive office spaces.
  • Trainings sessions and webinars.
  • Team outings and fun activities once a week.

Office Address:

Our office is near Deira City Centre Metro Station, Dubai, UAE.

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)


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