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We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer service.
Responsibilities :
- End-User Support: Provide timely and effective technical support to end-users via phone, email, and in-person, addressing hardware and software issues.
- Troubleshooting : Diagnose and resolve hardware and software problems, and escalate issues to higher-level support as needed.
- Software Installation and Configuration : Install, configure, and update software applications on user devices, ensuring compatibility and adherence to security policies.
- Hardware Maintenance : Perform routine maintenance and repairs on computer equipment, peripherals, and other IT devices.
- User Training : Assist users in understanding and utilizing technology resources effectively through training sessions and documentation.
- User Account Management : Manage user accounts, permissions, and access rights, ensuring security and compliance with company policies.
- Documentation : Maintain accurate records of technical issues, solutions, and troubleshooting steps for future reference
- Remote Support : Provide remote assistance to users working off-site, resolving issues and ensuring a seamless remote work experience.
- Collaboration : Collaborate with other IT team members to implement solutions and improve overall IT infrastructure and support processes.
Qualifications:
- Minimum of 3+ years of experience in IT support or a related field.
- Able to join immediately.
- Strong written and verbal communication skills in English.
- Proficiency in troubleshooting hardware and software issues.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with networking concepts and protocols.
- Excellent customer service and communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Holding Valid residence visa is an advantage.
- Holding a valid driving license is an advantage.
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
