IT Help Desk Technician

4 days ago


Dubai, Dubai, United Arab Emirates BlackStone eIT Full time
About the Role

We are seeking a dedicated and detail-oriented Technical Support Specialist to join our team at BlackStone eIT.

In this role, you will be responsible for providing top-notch technical support and assistance to our clients, ensuring their satisfaction and contributing to our reputation for excellence.

Key Responsibilities
  1. Customer Support: Respond to customer inquiries and technical issues via phone, email, and chat, providing timely and effective solutions.
  2. Troubleshooting: Troubleshoot and resolve software and hardware problems for clients using advanced troubleshooting techniques and tools.
  3. Documentation: Document all customer interactions, issues, and resolutions in our support ticketing system for easy reference and quality control.
  4. Collaboration: Collaborate with upper-level support engineers and product teams to resolve complex issues and improve overall product quality.
  5. Knowledge Management: Stay current with product knowledge and updates to effectively assist customers and identify areas for improvement.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.
  • 2+ years of experience in technical support or a similar role with a proven track record of success.
  • Strong understanding of software applications, operating systems, and hardware devices, including proficiency in troubleshooting and repair.
  • Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Strong problem-solving and analytical abilities, with the capacity to think critically and develop effective solutions.
  • Familiarity with ticketing systems and customer support tools, with the ability to learn new systems quickly.
  • Ability to work independently and collaboratively in a team environment, with a customer-focused mindset and a passion for helping others.
  • Ability to manage multiple tasks and prioritize effectively, with strong time management and organizational skills.


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