Help Desk Technician
4 days ago
We are seeking a skilled and customer-focused ICT Service Desk Assistant to join our team at Dicetek LLC. The successful candidate will provide technical support to customers via email and phone, create and resolve trouble tickets, and escalate complex issues to supervisors.
As a key member of our support team, you will work collaboratively with the team to ensure a seamless customer experience and maintain a high level of knowledge on our products and services through continuous training and development.
To succeed in this role, you will require a minimum of 2 years of experience in customer service within an international IT/telecommunications organization, with a strong understanding of ITIL principles for service management.
- Key Responsibilities:
- Respond to customer inquiries via email and phone
- Create and resolve trouble tickets
- Escalate complex issues to supervisors
- Work collaboratively with the team to ensure a seamless customer experience
- Maintain a high level of knowledge on our products and services through continuous training and development
Qualifications:
- Minimum Diploma
- CCNA/CCNP/ITIL certification preferred
Experience:
- A minimum of 2 years of experience in customer service within an international IT/telecommunications organization
- Strong understanding of ITIL principles for service management
Skills:
- Basic knowledge of cloud services (VMware and OpenStack)
- Keyboard proficiency and PC skills (MS Office and MS Outlook)
- Customer service focused and sales oriented
- Team player
- Flexible approach towards work
- Self-motivated/self-starter
- Able to work in shifts
- Problem solving/analytics skills
- Strong communication skills (written and verbal) in English
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