Reservation Supervisor

6 days ago


Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time
Roles and responsibilities

A Reservation Supervisor plays a crucial role in managing and optimizing the reservations process for hotels, restaurants, airlines, or other service-oriented businesses. Below is a list of skills that are essential for someone in this role:

1. Leadership and Team Management

  • Supervising and mentoring reservation staff.
  • Delegating tasks effectively and ensuring team productivity.
  • Conducting training sessions to improve staff performance.
  • Motivating the team to achieve sales and customer service goals.

2. Customer Service Excellence

  • Handling escalated customer inquiries and complaints professionally.
  • Ensuring high levels of customer satisfaction and loyalty.
  • Offering personalized service to VIP or repeat clients.

3. Communication Skills

  • Strong verbal and written communication to interact with clients and staff.
  • Ensuring clear instructions and policies are communicated to the team.
  • Building rapport with clients, vendors, and internal departments.

4. Organizational and Time Management

  • Managing and prioritizing multiple bookings simultaneously.
  • Ensuring deadlines and quotas are met.
  • Maintaining an organized reservation system.

5. Technical Proficiency

  • Using reservation software (e.g., OPERA, Amadeus, Sabre, ResDiary).
  • Familiarity with CRM tools for customer data management.
  • Proficiency in Microsoft Office Suite for reporting and analytics.

6. Sales and Upselling Skills

  • Promoting premium packages, services, or upgrades to clients.
  • Meeting revenue targets through effective sales strategies.
  • Identifying opportunities to enhance customer experiences while increasing revenue.

7. Analytical and Problem-Solving Skills

  • Analyzing booking trends and managing inventory accordingly.
  • Resolving booking errors or conflicts promptly.
  • Providing insights for improving reservation processes.

8. Knowledge of Policies and Procedures

  • Understanding cancellation policies, fees, and booking rules.
  • Staying updated with industry trends and regulations.
  • Ensuring compliance with company standards and legal requirements.

9. Multitasking and Flexibility

  • Managing peak times and high-pressure situations efficiently.
  • Adapting to changing customer demands or operational needs.

10. Cultural Awareness and Language Skills

  • Catering to diverse clientele from different cultural backgrounds.
  • Knowledge of additional languages is a significant advantage.
Desired candidate profile

As Reservations Supervisor you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be responsible for the inventory management, including allotments, groups blocks and rate codes in all applicable systems. You will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications

  • Two years experience in hotel reservation and rooms division.
  • Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
  • Understand the dynamics of regional & local market, local competitors and events of the destination.


  • Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Downtown, Dubai is looking for a Reservations Supervisor to join our Reservations Team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...


  • Dubai, Dubai, United Arab Emirates Minor International Full time

    As Reservations Supervisor you will directlysupport the Reservations Manager in driving the performance of thereservations team on property. You will ensure that all SOPs arebeing adhered to. You will further be responsible for maintainingand improving reservations operations to ensure a high degree ofaccuracy in guest reservations maximising revenue...


  • Dubai, Dubai, United Arab Emirates Holiday Inn Full time

    Your main responsibilities as a Reservations Supervisor will be to oversee and direct the day-to-day operations of the Reservation Department under the general direction of the Revenue Manager. To maintain the overall efficiency of standards set, ensuring that the quality of reservations is maintained in terms of guest details, rates, payment methods,...


  • Dubai, Dubai, United Arab Emirates Holiday Inn Full time

    Your main responsibilities as a Reservations Supervisor will be to oversee and direct the day-to-day operations of the Reservation Department under the general direction of the Revenue Manager. To maintain the overall efficiency of standards set, ensuring that the quality of reservations is maintained in terms of guest details, rates, payment methods, etc. ...


  • Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

    We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Reservations Supervisor, you are responsible for maintaining effective communication on all reservations made to ensure smooth and...


  • Dubai, Dubai, United Arab Emirates Minor International Full time

    Ready to be the ringmaster of our reservation Step right up and join our team as a Group Reservation Supervisor in the dazzling city of Dubai As the maestro of our booking bonanza youll orchestrate unforgettable experiences for our diverse clientele and lead a troupe of reservation rockstars.Juggle group reservations like a pro keeping all the balls in the...


  • Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time

    Roles and responsibilities Reservations Supervisor is responsible for supervising the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets. In addition to maximizing reservations opportunities for the property, including rooms and food & beverage.The primary responsibility of this...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Roles and responsibilitiesA ReservationSupervisor plays a crucial role in managing andoptimizing the reservations process for hotels, restaurants,airlines, or other service-oriented businesses. Below is a list ofskills that are essential for someone in thisrole:1. Leadership and TeamManagementSupervisingand mentoring reservation staff.Delegatingtasks...


  • Dubai, Dubai, United Arab Emirates Minor International Full time

    Ready to be the ringmaster of our reservationStep right up and join our team as a Group Reservation Supervisorin the dazzling city of Dubai As the maestro of our bookingbonanza youll orchestrate unforgettable experiences for our diverseclientele and lead a troupe of reservationrockstars.Jugglegroup reservations like a pro keeping all the balls in the air...


  • Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time

    What You Will Do Overseeing the daily operation of the Reservations departmentLeading, coaching, motivating and developing our large on site reservations teamFocusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiencyMaintaining Global standards on reservation related areas (Market code, profile, data...

  • Reservations Agent

    1 day ago


    Dubai, Dubai, United Arab Emirates Rayhaan Hotels & Resorts Full time

    1. Process and confirm guest room reservations made by clients on the phone, letter or fax2. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations3. Remain up to date with all the promotions in and around the hotel and follow established procedures to process all...


  • Dubai, Dubai, United Arab Emirates Paramount Hotel Dubai Full time

    Bachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionJob Title: Senior Reservations SupervisorDepartment: ReservationsResponsible for: ReservationsDate: 12 December 24The Senior Reservations Supervisor is responsible for helping to run the Reservations Department. He/She coordinates the department and...


  • Dubai, Dubai, United Arab Emirates Holiday Inn Full time

    As Reservations Supervisor, you can work with trend data to respond to Guest inquiries to develop solid relationships and maximize revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage telephone, fax, and email inquiries promptly and professionally and following brand standards,...


  • Dubai, Dubai, United Arab Emirates Holiday Inn Full time

    Job OverviewAs a Reservations Supervisor at Holiday Inn, you will oversee the day-to-day operations of the Reservation Department, ensuring seamless guest experiences and efficient room sales.ResponsibilitiesDirect and supervise the team to maintain high-quality reservations standards.Collaborate with front office and revenue management to optimize room...

  • Reservations Agent

    4 days ago


    Dubai, Dubai, United Arab Emirates The Ritz-Carlton Full time

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...


  • Dubai, Dubai, United Arab Emirates Rotana Hotels & Resorts Full time

    Job Overview\We are currently seeking highly skilled and customer-focused Revenue professionals who pride themselves on delivering exceptional levels of service and providing creative solutions to our guests.\About the Role\As a Reservations Agent at Rotana Hotels & Resorts, you will be responsible for maintaining effective communication on all reservations...


  • Dubai, Dubai, United Arab Emirates LLC RESTURANT MADINAH AL R licencepdf Full time

    Job OverviewWe are seeking a seasoned Reservations Department Supervisor to lead our team of professionals in providing exceptional customer service and driving sales growth. As a key member of our leadership team, you will oversee the daily operations of the reservations department, ensuring seamless coordination with other departments and adherence to...

  • Reservation Agent

    1 day ago


    Dubai, Dubai, United Arab Emirates Hotels Full time

    Reservation Agent will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group tour series.What will I be doingAs a Reservation Agent, you will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group tour...


  • Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

    We are currently seeking passionate and dynamic guest-focused professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.As a Reservations Supervisor, your role will include maintaining effective communication on all reservations to ensure smooth and efficient service delivery. Key...