Reservations Supervisor

7 days ago


Dubai, Dubai, United Arab Emirates Holiday Inn Full time

Your main responsibilities as a Reservations Supervisor will be to oversee and direct the day-to-day operations of the Reservation Department under the general direction of the Revenue Manager. To maintain the overall efficiency of standards set, ensuring that the quality of reservations is maintained in terms of guest details, rates, payment methods, etc.

Ensure the hotel's room inventory is accurately updated in the system. Track occupancy levels and make adjustments to pricing and availability as informed by the Revenue Manager. Work closely with the front office and revenue management to optimize room sales. Manage and maintain accurate guest information in the reservations system. Monitor reservation accuracy to avoid errors and ensure guest satisfaction.

Supervise and lead the team, keeping them informed on all changes or developments within the hotel and the Company.

Promote and foster a positive work environment.

WHAT WE NEED FROM YOU

It is not just about completing tasks and doing the work We are looking for personality, originality, creativity, focus, and a passion to deliver great results directly and via the whole team

  1. Proven experience in a reservations or front office role, preferably in the hospitality industry.
  2. Strong knowledge of reservation systems and Opera.
  3. Leadership, organizational, and interpersonal skills.
  4. Strong customer service orientation and problem-solving abilities.
  5. Attention to detail and ability to work in a fast-paced environment.
  6. Knowledge of the Arabic language will be an added advantage.
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