Reservations Supervisor

4 days ago


Dubai, Dubai, United Arab Emirates Rotana Hotels Full time
We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Supervisor, you are responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery. Your role will include key responsibilities such as:

1. Check the no-show record as well as pending reservations.
2. Check the VIP arrival, special requests, and check traces to action.
3. Check the system on reservations for the next two weeks and inform the sales team to fulfill sales leads accordingly.
4. Show complete product knowledge, understand rate structure, and apply rate management.
5. Check on pending visas or expiring visas which need to exit the country.
6. Ensure to send confirmation for new reservations and follow up those without correspondence.
7. Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and check constantly the incoming emails.
8. Organize transportation with the hotel driver and follow up on the information provided.

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