Call Center Agent
2 days ago
- Handle Inbound Calls: Answer incoming calls from customers, providing information and assistance related to our products and services.
- Make Outbound Calls: Initiate outbound calls to existing and potential customers to provide information, conduct surveys, and promote products or services.
- Customer Support: Respond to customer inquiries, concerns, and complaints in a polite and professional manner, ensuring customer satisfaction.
- Issue Resolution: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department if necessary.
- Data Entry: Accurately record customer interactions and details of inquiries, complaints, or comments in the CRM system.
- Follow-up: Conduct follow-up calls to ensure customer satisfaction and to gather feedback on products and services.
- Team Collaboration: Work closely with other team members and departments to improve service quality and customer experience.
- Adherence to Policies: Follow company policies and procedures, including call handling guidelines and confidentiality requirements.
- Language Skills: Fluent in Arabic (both written and spoken); proficiency in English is an advantage.
- Experience: Previous experience in a call center or customer service role is preferred.
- Communication Skills: Excellent verbal and written communication skills, with a strong customer-focused approach.
- Technical Skills: Basic computer skills and familiarity with CRM software.
- Personality: Friendly, patient, and able to handle stressful situations calmly.
- Problem-Solving: Strong problem-solving skills with the ability to think on your feet.
- Availability: Flexible to work shifts, including weekends and holidays.
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Call Center Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and ResponsibilitiesA call center agent needs a variety of skills to effectively handle customer interactions and provide high-quality service. Here are some key skills for a call center agent:1. Communication SkillsActive Listening: Understanding the customer's needs and concerns without interrupting them.Clear Speech: Conveying information clearly...
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Outbound Call Agent
4 days ago
Dubai, Dubai, United Arab Emirates Call Centre Agent at Blossom Nurseries Full timeJob Overview:We are seeking a skilled Call Centre Agent to join our team at Blossom Nurseries. As a Call Centre Agent, you will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records of customer interactions.Responsibilities:Handle inbound and outbound customer calls promptly and professionally.Provide accurate and...
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Call Center Agent
7 days ago
Dubai, Dubai, United Arab Emirates Quttainah Specialized Hospital- Dubai Full timeCall Center Agent - Arabic speaking (Health care experience) Quttainah Specialized Hospital, located in Dubai, is the largest specialized cosmetic surgery hospital in the Middle East. QSH's motto is "Expert care exceptional results," and the facility boasts a unique and stunning design that reflects attention to detail and a high-quality atmosphere. Role...
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Call Center Agent
18 hours ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and responsibilities A call center agent needs a variety of skills to effectively handle customer interactions and provide high-quality service. Here are some key skills for a call center agent:1. Communication SkillsActive Listening: Understanding the customer's needs and concerns without interrupting them.Clear Speech: Conveying information clearly...
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Call Center Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Al Zahra Hospital Full timeThe job of Call Center employee is to receive and answer calls from patients requiring medical services or clarification regarding a medical entity, including appointments and scheduling of the patient to their desired doctors. Hospital Call Center can be of two types – inbound (received calls) and outbound (make calls). In either case, the call center...
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Call Centre Agent
7 days ago
Dubai, Dubai, United Arab Emirates Call Centre Agent at Blossom Nurseries Full timeJob Summary: We are seeking a highly motivated and customer-oriented Call Centre Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing excellent service and support. You will handle inbound and outbound calls, resolve customer inquiries, and ensure customer satisfaction. Key Responsibilities: ...
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Call Center Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and responsibilitiesA call center agent needs a varietyof skills to effectively handle customer interactions and providehigh-quality service. Here are some key skills for a call centeragent:1. CommunicationSkillsActiveListening: Understanding the customer'sneeds and concerns without interruptingthem.ClearSpeech: Conveying information clearly...
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Call Center Agent
1 week ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and responsibilitiesA call center agent needs a varietyof skills to effectively handle customer interactions and providehigh-quality service. Here are some key skills for a call centeragent:1. CommunicationSkillsActiveListening: Understanding the customer'sneeds and concerns without interruptingthem.ClearSpeech: Conveying information clearly...
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Call Center Agent
7 days ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and responsibilities A call center agent needs a varietyof skills to effectively handle customer interactions and providehigh-quality service. Here are some key skills for a call centeragent: 1. CommunicationSkills ActiveListening: Understanding the customer'sneeds and concerns without interruptingthem. ClearSpeech: Conveying information clearly...
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Call Center Agent
4 weeks ago
Dubai, Dubai, United Arab Emirates Caliberly Full timeWe are seeking a dynamic and experiencedCall Center Agent to join our team ona temporary basis for 3 months. The ideal candidate will have aproven track record in managing highvolume backtoback callsproviding excellent customer service and meeting performancetargets. Candidates must have a sponsoredvisa and prior experience in B2C or B2B call...
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Call Center Agent
1 week ago
Dubai, Dubai, United Arab Emirates Caliberly Full timeWe are seeking a dynamic and experiencedCall Center Agent to join our team ona temporary basis for 3 months. The ideal candidate will have aproven track record in managing highvolume backtoback callsproviding excellent customer service and meeting performancetargets. Candidates must have a sponsoredvisa and prior experience in B2C or B2B call...
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Call Center Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Full time( 14270 )Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke...
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Call Centre Operator
4 days ago
Dubai, Dubai, United Arab Emirates Call Centre Agent at Blossom Nurseries Full timeAbout Us:Blossom Nurseries is a dynamic organization seeking a skilled Call Centre Agent to join our team. As a Call Centre Agent, you will play a critical role in delivering exceptional customer service and support.Responsibilities:Inbound Calls: Handle customer inquiries and provide solutions in a timely and professional manner.Outbound Calls: Make...
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Call Center Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Foreground. Full timeOversee daily operations of thecall center, ensuring efficiency and compliance with companypolicies.Lead and manage a team of call centeragents, providing training, coaching, and performancefeedback.Develop and implement strategies toimprove productivity, performance, and customer satisfactionrates.Monitor and evaluate agent performance,providing feedback...
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Call Center Agent
1 week ago
Dubai, Dubai, United Arab Emirates Sundus Full timePosition Title: Call CenterAgentJPC –3225Location:DubaiLanguage: Excellent in English &Arabic.Exclusively for UAENationalJobDescriptionManaging large amounts of inbound andoutbound calls in a timely manner.Followingcall center "scripts" when handling differenttopics.Identifying customers' needs,clarify information, research every issue and...
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Call Center Agent
2 days ago
Dubai, Dubai, United Arab Emirates Sundus Full timePosition Title: Call CenterAgentJPC –3225Location:DubaiLanguage: Excellent in English &Arabic.Exclusively for UAENational JobDescription Managing large amounts of inbound andoutbound calls in a timely manner. Followingcall center "scripts" when handling differenttopics. Identifying customers' needs,clarify information, research every issue and...
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Call Center Agent
4 weeks ago
Dubai, Dubai, United Arab Emirates Sundus Full timePosition Title: Call CenterAgentJPC –3225Location:DubaiLanguage: Excellent in English &Arabic.Exclusively for UAENationalJobDescriptionManaging large amounts of inbound andoutbound calls in a timely manner.Followingcall center "scripts" when handling differenttopics.Identifying customers' needs,clarify information, research every issue and...
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Call Center Agent for Win Win Clients
2 days ago
Dubai, Dubai, United Arab Emirates Win Win - Client based Full timeJob DescriptionWe are looking for a talented Call Center Agent to join our team at Win Win - Client based. As a key member of our client-facing department, you will be responsible for delivering exceptional customer experiences to our clients across the European market.As a Call Center Agent, you will be the primary point of contact for our clients,...
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Call Center Agent
18 hours ago
Dubai, Dubai, United Arab Emirates Parisima Talent Full time1. Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.2. Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.3. Call back monitoring report...
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Call Center Agent
1 week ago
Dubai, Dubai, United Arab Emirates Parisima Talent Full time1. Efficient and courteous handling oftelephone calls, provide necessary information / guidance to callerand transfer the call to the relevant person, take careful andlegible messages where required.2. Log allincoming calls and ensure that any requests for call backs areactioned within the service level agreementtimeline.3. Call back monitoring report needs...