Call Center Agent
1 week ago
1. Efficient and courteous handling oftelephone calls, provide necessary information / guidance to callerand transfer the call to the relevant person, take careful andlegible messages where required.
2. Log allincoming calls and ensure that any requests for call backs areactioned within the service level agreementtimeline.
3. Call back monitoring report needs tobe completed by end of day before forwarding it to the managementfor review and root cause analysis
4. Record newsales enquiry and daily traffic allocated to Sales Consultantsbased on their availability and assistance
5.Proficiently follow service booking script to prepare serviceappointments.
6. To make outgoing calls forservice booking call backs and updating the call monitoring reportto ensure customer requests are fulfilled within agreed servicelevel agreements
DatabaseManagement & Administrationsupport
7. Provide generaladministrative support to members of the showroom & serviceteam as required such as daily new sales enquiry traffic andpreparing service T-Cards
8. Input customerdetails following invoicing by the Sales Consultant and ServiceAdvisor to keep an accurate database
Jobrequirements:
- Arabic& English-speaking candidate.
- Priorexperience in customer service / call centerprefered.
Call Center
EmploymentType : Full Time
Department /Functional Area: Secretary,Front Office,PersonalAssistant (PA)
Experience: years
Gender: Male
Vacancy: 1
-
Call Center Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and ResponsibilitiesA call center agent needs a variety of skills to effectively handle customer interactions and provide high-quality service. Here are some key skills for a call center agent:1. Communication SkillsActive Listening: Understanding the customer's needs and concerns without interrupting them.Clear Speech: Conveying information clearly...
-
Outbound Call Agent
3 days ago
Dubai, Dubai, United Arab Emirates Call Centre Agent at Blossom Nurseries Full timeJob Overview:We are seeking a skilled Call Centre Agent to join our team at Blossom Nurseries. As a Call Centre Agent, you will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records of customer interactions.Responsibilities:Handle inbound and outbound customer calls promptly and professionally.Provide accurate and...
-
Call Center Agent
6 days ago
Dubai, Dubai, United Arab Emirates Quttainah Specialized Hospital- Dubai Full timeCall Center Agent - Arabic speaking (Health care experience) Quttainah Specialized Hospital, located in Dubai, is the largest specialized cosmetic surgery hospital in the Middle East. QSH's motto is "Expert care exceptional results," and the facility boasts a unique and stunning design that reflects attention to detail and a high-quality atmosphere. Role...
-
Call Center Agent
8 hours ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and responsibilities A call center agent needs a variety of skills to effectively handle customer interactions and provide high-quality service. Here are some key skills for a call center agent:1. Communication SkillsActive Listening: Understanding the customer's needs and concerns without interrupting them.Clear Speech: Conveying information clearly...
-
Call Center Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Al Zahra Hospital Full timeThe job of Call Center employee is to receive and answer calls from patients requiring medical services or clarification regarding a medical entity, including appointments and scheduling of the patient to their desired doctors. Hospital Call Center can be of two types – inbound (received calls) and outbound (make calls). In either case, the call center...
-
Call Centre Agent
6 days ago
Dubai, Dubai, United Arab Emirates Call Centre Agent at Blossom Nurseries Full timeJob Summary: We are seeking a highly motivated and customer-oriented Call Centre Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing excellent service and support. You will handle inbound and outbound calls, resolve customer inquiries, and ensure customer satisfaction. Key Responsibilities: ...
-
Call Center Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and responsibilitiesA call center agent needs a varietyof skills to effectively handle customer interactions and providehigh-quality service. Here are some key skills for a call centeragent:1. CommunicationSkillsActiveListening: Understanding the customer'sneeds and concerns without interruptingthem.ClearSpeech: Conveying information clearly...
-
Call Center Agent
6 days ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and responsibilities A call center agent needs a varietyof skills to effectively handle customer interactions and providehigh-quality service. Here are some key skills for a call centeragent: 1. CommunicationSkills ActiveListening: Understanding the customer'sneeds and concerns without interruptingthem. ClearSpeech: Conveying information clearly...
-
Call Center Agent
1 week ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and responsibilitiesA call center agent needs a varietyof skills to effectively handle customer interactions and providehigh-quality service. Here are some key skills for a call centeragent:1. CommunicationSkillsActiveListening: Understanding the customer'sneeds and concerns without interruptingthem.ClearSpeech: Conveying information clearly...
-
Call Center Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Caliberly Full timeWe are seeking a dynamic and experiencedCall Center Agent to join our team ona temporary basis for 3 months. The ideal candidate will have aproven track record in managing highvolume backtoback callsproviding excellent customer service and meeting performancetargets. Candidates must have a sponsoredvisa and prior experience in B2C or B2B call...
-
Call Center Agent
1 week ago
Dubai, Dubai, United Arab Emirates Caliberly Full timeWe are seeking a dynamic and experiencedCall Center Agent to join our team ona temporary basis for 3 months. The ideal candidate will have aproven track record in managing highvolume backtoback callsproviding excellent customer service and meeting performancetargets. Candidates must have a sponsoredvisa and prior experience in B2C or B2B call...
-
Call Center Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Full time( 14270 )Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke...
-
Call Centre Operator
3 days ago
Dubai, Dubai, United Arab Emirates Call Centre Agent at Blossom Nurseries Full timeAbout Us:Blossom Nurseries is a dynamic organization seeking a skilled Call Centre Agent to join our team. As a Call Centre Agent, you will play a critical role in delivering exceptional customer service and support.Responsibilities:Inbound Calls: Handle customer inquiries and provide solutions in a timely and professional manner.Outbound Calls: Make...
-
Call Center Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Foreground. Full timeOversee daily operations of thecall center, ensuring efficiency and compliance with companypolicies.Lead and manage a team of call centeragents, providing training, coaching, and performancefeedback.Develop and implement strategies toimprove productivity, performance, and customer satisfactionrates.Monitor and evaluate agent performance,providing feedback...
-
Call Center Agent
7 days ago
Dubai, Dubai, United Arab Emirates Sellanycar Full timeAbout UsSellAnyCar.com is a trusted online car selling platform that provides a secure, convenient, and fast way to sell your car throughout the Arab world.We pride ourselves on our innovative approach, which includes a free car valuation service, professional car inspection, and fast car buying service.Job SummaryThe Customer Service Officer will play a...
-
Call Center Agent
1 week ago
Dubai, Dubai, United Arab Emirates Sundus Full timePosition Title: Call CenterAgentJPC –3225Location:DubaiLanguage: Excellent in English &Arabic.Exclusively for UAENationalJobDescriptionManaging large amounts of inbound andoutbound calls in a timely manner.Followingcall center "scripts" when handling differenttopics.Identifying customers' needs,clarify information, research every issue and...
-
Call Center Agent
2 days ago
Dubai, Dubai, United Arab Emirates Sundus Full timePosition Title: Call CenterAgentJPC –3225Location:DubaiLanguage: Excellent in English &Arabic.Exclusively for UAENational JobDescription Managing large amounts of inbound andoutbound calls in a timely manner. Followingcall center "scripts" when handling differenttopics. Identifying customers' needs,clarify information, research every issue and...
-
Call Center Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Sundus Full timePosition Title: Call CenterAgentJPC –3225Location:DubaiLanguage: Excellent in English &Arabic.Exclusively for UAENationalJobDescriptionManaging large amounts of inbound andoutbound calls in a timely manner.Followingcall center "scripts" when handling differenttopics.Identifying customers' needs,clarify information, research every issue and...
-
Call Center Agent for Win Win Clients
2 days ago
Dubai, Dubai, United Arab Emirates Win Win - Client based Full timeJob DescriptionWe are looking for a talented Call Center Agent to join our team at Win Win - Client based. As a key member of our client-facing department, you will be responsible for delivering exceptional customer experiences to our clients across the European market.As a Call Center Agent, you will be the primary point of contact for our clients,...
-
Call Center Agent
8 hours ago
Dubai, Dubai, United Arab Emirates Parisima Talent Full time1. Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.2. Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.3. Call back monitoring report...