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istant Call Centre Manager

1 week ago

Sharjah, Sharjah, United Arab Emirates Client of ACOUP Employment Services dubai Full time
Responsibilities:
  • Hiring,training, coaching, and leading call center representatives as theyprovide support for customers.
  • Answeringrepresentative's questions, guiding them throughdifficult calls or issues, diffusing angry customers, or handlingissues that cannot be fielded byrepresentatives
  • Leading team meetings, askingquestions to better understand the calls representatives arereceiving, educating, and coach workers regarding processes andpractices, and explain expectations toemployees.
  • Assisting other management teammembers in identifying trends and establishing call centergoals.
  • Ensuring staff members are achievingdesired service levels and taking corrective action, asneeded.
  • Preparing reports and analyzing callcenter data to improve processes, ensure resources are properlyallocated, and maximize efficiency and customersatisfaction.
  • Authorizing replacements orrefunds.
  • Taking on other tasks or projects tosupport employees, other managers, and call centeroperations.
Key Skills
Call Center Management,High Call Volume,RANCall Testing
Employment Type : Full-time
Department / Functional Area: Customer Service
Experience: years
Gender: Male
Vacancy: 1