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Call Center Supervisor

1 month ago

Sharjah, Sharjah, United Arab Emirates Damas Medical Center sharjah Full time
Responsibilities:
  • Hiring,training, and preparing call center representatives to respond tocustomer questions and complaints and troubleshoot problems withservices or products.
  • Ensuring agentsunderstand and comply with all call center objectives, performancestandards, and policies.
  • Answering agentquestions regarding best practices or difficultcalls.
  • Identifying operational issues andsuggesting possible improvements.
  • Monitoringand evaluating agent performance, providing learning or coachingopportunities, and taking corrective action, ifnecessary.
  • Preparing reports and analyzing datato assist management as they determine call centergoals.
  • Working with other supervisors andmanagement team members to support agents and maximize customersatisfaction.
Key Skills
Supervisor,Call Center
Employment Type : Full-time
Department / Functional Area: StrategicLeadership,Executive Leadership
Experience: years
Gender: Male
Vacancy: 1