Service Delivery Director

2 days ago


Sharjah, Sharjah, United Arab Emirates Client Of ACOUP Employment Services Dubai Full time

Job Overview:

As a Service Delivery Director at Client Of ACOUP Employment Services Dubai, you will be responsible for leading and managing our call centre operations to deliver exceptional customer service. You will work closely with our management team to establish call centre goals, objectives, and performance metrics, and monitor and analyse call centre data to identify trends and optimise processes.

Key Responsibilities:

  • Developing and implementing call centre strategies to enhance customer satisfaction and loyalty.
  • Coordinating with other teams to ensure seamless customer support across multiple channels.
  • Maintaining accurate records of customer interactions, including complaints and feedback.
  • Identifying opportunities for process improvements and implementing changes to enhance customer experience.
  • Developing and maintaining relationships with internal stakeholders to ensure effective communication and collaboration.
  • Participating in quality assurance initiatives to maintain high standards of customer support.

Requirements:

  • Proven experience in a customer-facing role, preferably in a call centre environment.
  • Strong leadership and strategic planning skills, with the ability to develop and implement call centre strategies.
  • Effective communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders.
  • Ability to analyse complex data and identify opportunities for process improvements.


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