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IT Service Delivery Director

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates CLYMB Abu Dhabi Full time
IT Service Delivery Director

As a key member of the CLYMB Abu Dhabi team, you will play a crucial role in overseeing the delivery of IT services that meet the needs of our internal stakeholders and external clients. Your primary responsibility will be to ensure the effective delivery of IT services, aligning with the organization's goals and objectives.

Key Responsibilities:
  • Lead and mentor a team of IT professionals responsible for service delivery, fostering a culture of collaboration, innovation, and accountability.
  • Develop and communicate the strategic vision for IT service delivery, ensuring alignment with business objectives and industry best practices.
  • Oversee all aspects of IT service delivery, including incident management, problem management, change management, and service level management.
  • Establish and maintain service level agreements (SLAs) with internal stakeholders and external clients, ensuring compliance with industry standards.
  • Develop and manage the IT service delivery budget, ensuring resources are allocated effectively to support business objectives.

As a seasoned IT professional, you will be responsible for driving continuous improvement initiatives to optimize service delivery performance and efficiency. You will also be expected to monitor industry trends and emerging technologies to identify opportunities for innovation and improvement.

Requirements:
  • Proven experience in IT service delivery, with a strong background in leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to collaborate with senior management and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to drive continuous improvement initiatives.
  • Knowledge of industry best practices, including ITIL, and experience with service level agreements (SLAs).