Rooms Operations Supervisor

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

Job Summary

We are seeking a highly skilled Rooms Operations Supervisor to join our team at Marriott International. As a Rooms Operations Supervisor, you will be responsible for overseeing the daily operations of our hotel's rooms department, ensuring that all guests receive exceptional service and that our hotel's standards are consistently met.

Key Responsibilities

  • Process all guest check-ins, verifying guest identity and form of payment, and assigning rooms.
  • Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
  • Ensure rates match market codes and document exceptions.
  • Secure payment prior to issuing room keys and verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
  • Supply guests with directions and property information and accommodate guest requests.
  • Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
  • Count and secure bank at the beginning and end of shift and obtain manual authorizations.
  • Notify Loss Prevention/Security of any guest reports of theft and assist management in training, evaluating, counseling, motivating, and coaching employees.
  • Develop/maintain positive working relationships and support the team to reach common goals.
  • Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to the manager, and complete safety training and certifications.
  • Ensure personal appearance is clean and professional and maintain confidentiality of proprietary information.
  • Welcome and acknowledge guests, anticipate and address guests' service needs, and assist individuals with disabilities.
  • Speak using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
  • Ensure adherence to quality standards and enter and locate information using computers/POS systems.
  • Stand, sit, or walk for an extended period of time and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Preferred Qualifications

  • Education: High school diploma or equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
  • License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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