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Room Operations Coordinator

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

Job Summary

We are seeking a highly skilled and experienced Room Operations Coordinator to join our team at Anantara. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and efficient room operations.

Key Responsibilities

  1. Guest Room Assignments

Assign guest rooms in accordance with their preferences and requests, ensuring a smooth and personalized check-in experience.

Pre-Registration and Check-In

Pre-register designated guests and coordinate the check-in process for arriving groups, ensuring all necessary documentation is completed accurately and efficiently.

Room Management

Organize and coordinate room moves, communicate with the amenity coordinator and CID team, and review and track requests for room changes.

Communication and Coordination

Communicate status updates to relevant team members, confirm reservations and cancellations, and review out-of-order and out-of-service rooms daily.

Engineering and Maintenance

Generate Engineering reports to follow up on out-of-service rooms and coordinate with the Engineering team to assign preventive maintenance rooms.

Queue Management

Follow up on queue rooms and ensure that the procedure for placing rooms on queue is adhered to by the team.

Showroom Allocation

Allocate showrooms for day use and file guest paperwork or documentation.

Check-In and Check-Out

Set up and process all guest check-ins and check-outs, perform duplicate reservation checks, block rooms, and run daily reports.

Communication and Customer Service

Receive, record, and relay messages accurately, completely, and legibly, and follow all company policies and procedures.

Confidentiality and Asset Protection

Maintain confidentiality of proprietary information and protect company assets.

Anticipating Guest Needs

Anticipate and address guests' service needs, answer telephones using appropriate etiquette, and coordinate tasks and work with other departments.

Additional Responsibilities

Perform other reasonable job duties as requested and develop an action plan when the hotel is overbooked.

Requirements

  1. Education

College diploma in hotel management or a related field.

Experience

Luxury hotel experience is a must.

Skills

Good communication skills, experience with Front Office Systems, and good English skills, both written and spoken.