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Guest Room Attendant

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time
Position Overview

The Housekeeping Attendant plays a crucial role in maintaining the cleanliness and orderliness of guest accommodations and public areas. This position requires attention to detail and a commitment to providing exceptional service to our guests.

Key Responsibilities
  • Daily Operations: Participate in daily briefings and undertake assigned responsibilities efficiently.
  • Guest Awareness: Recognize and cater to different guest categories, including VIPs, ensuring personalized service.
  • Cleaning Standards: Uphold cleanliness and maintenance standards in designated areas, adhering to established procedures.
  • Supply Management: Replenish guest amenities and promptly address guest requests.
  • Reporting: Notify the Supervisor of any damages or malfunctions in guest rooms or common areas.
  • Equipment Maintenance: Ensure that cleaning equipment is kept in a sanitary condition.
  • Documentation: Maintain accurate records of room status and daily productivity.
  • Lost and Found: Report any lost and found items to the housekeeping office without delay.
  • Guest Relations: Handle guest complaints with professionalism and report any incidents to the Supervisor promptly.
  • Observation: Monitor and report any unusual activities or behaviors in guest rooms and public spaces.
  • Valet Services: Provide valet services as needed, including linen delivery and laundry processing.
Additional Responsibilities
  • Safety Knowledge: Be knowledgeable about hotel fire and life safety procedures.
  • Training Participation: Attend all required briefings, meetings, and training sessions as directed by management.
  • Personal Presentation: Maintain a high standard of personal appearance and hygiene at all times.
  • Other Duties: Perform other reasonable tasks as assigned by management.