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Restaurant Operations Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates 25hours Hotels Full time
Job Description

We are seeking a highly skilled and experienced Restaurant Supervisor to join our team at 25hours Hotels. As a key member of our front-of-house team, you will be responsible for delivering exceptional dining experiences to our guests.

Key Responsibilities:

  • Staff Management: Oversee the front-of-house staff, including waiters, bartenders, and host/hostesses, ensuring they provide excellent service and work efficiently.
  • Customer Service: Interact with customers to ensure they have a positive dining experience, addressing any complaints or concerns promptly and professionally.
  • Service Standards: Ensure that all service standards are consistently met, including timely delivery of food and drinks, accurate orders, and high-quality presentation.
  • Inventory Management: Assist with inventory management by keeping track of stock levels for food, beverages, and supplies, ensuring that orders are placed to prevent shortages.

Required Skills and Qualifications:

  • Management Experience: Proven experience in a similar role, with a strong understanding of restaurant operations and customer service principles.
  • Customer Service: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Leadership: Strong leadership skills, with the ability to motivate and inspire a team to deliver exceptional results.
  • Problem-Solving: Ability to think on your feet and resolve problems in a calm and professional manner.