Senior Specialist Customer Experience Researcher
4 days ago
About the Role:
This is a key position within TALABAT that requires a strong analytical mindset and excellent communication skills. As a Senior Specialist Customer Experience Researcher, you will play a crucial role in supporting the success of various initiatives aimed at enhancing the customer and partner experience.
Key Responsibilities:
- Support teams such as Customer and Partner Experience, Sales, QuickCommerce, Logistics and Dispatch, and Local Markets.
- Develop and implement data-driven strategies to improve customer and partner satisfaction.
- Collaborate with cross-functional teams to identify process improvement gaps and develop solutions.
- Evaluate and implement new business models to drive efficiency and superior customer experience objectives.
- Present findings and recommendations to top management through presentations, documentation, and dashboards.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong understanding of customer experience principles and practices.
- Experience working in a similar role or industry.
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