Senior Specialist Customer Experience Researcher

4 days ago


Dubai, Dubai, United Arab Emirates TALABAT Full time

About the Role:

This is a key position within TALABAT that requires a strong analytical mindset and excellent communication skills. As a Senior Specialist Customer Experience Researcher, you will play a crucial role in supporting the success of various initiatives aimed at enhancing the customer and partner experience.

Key Responsibilities:

  • Support teams such as Customer and Partner Experience, Sales, QuickCommerce, Logistics and Dispatch, and Local Markets.
  • Develop and implement data-driven strategies to improve customer and partner satisfaction.
  • Collaborate with cross-functional teams to identify process improvement gaps and develop solutions.
  • Evaluate and implement new business models to drive efficiency and superior customer experience objectives.
  • Present findings and recommendations to top management through presentations, documentation, and dashboards.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong understanding of customer experience principles and practices.
  • Experience working in a similar role or industry.


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