Senior Specialist CX Research Lead
2 weeks ago
About the Role:
This is an exciting opportunity to contribute to shaping Talabat's culture by identifying process improvement gaps and building customer and partner experience information strategies.
Key Responsibilities:
- Support teams such as:
- Customer and partner experience
- Sales team
- QuickCommerce
- Logistics and Dispatch
- Local markets
Requirements:
- Develop and articulate problem statements and opportunities to top management through presentations, documentation, dashboards, or in-person discussions.
- Evaluate and implement new business models to drive efficiency and superior customer experience objectives.
- Start every story, message, direction, and proposal with accurate data and actionable insights.
What You'll Achieve:
As a Senior Specialist CX Research, you will play a critical role in driving business growth and customer satisfaction by:
- Identifying and addressing process improvement gaps
- Developing and implementing customer and partner experience strategies
- Collaborating with cross-functional teams to drive business objectives
Why Join Us:
Talabat is a dynamic and innovative company that values its employees and customers. We offer a collaborative and fast-paced work environment that allows our team members to grow and develop their skills.
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