Senior Specialist CX Research Lead

2 weeks ago


Dubai, Dubai, United Arab Emirates TALABAT Full time
Senior Specialist CX Research

About the Role:

This is an exciting opportunity to contribute to shaping Talabat's culture by identifying process improvement gaps and building customer and partner experience information strategies.

Key Responsibilities:

  • Support teams such as:
    • Customer and partner experience
    • Sales team
    • QuickCommerce
    • Logistics and Dispatch
    • Local markets

Requirements:

  • Develop and articulate problem statements and opportunities to top management through presentations, documentation, dashboards, or in-person discussions.
  • Evaluate and implement new business models to drive efficiency and superior customer experience objectives.
  • Start every story, message, direction, and proposal with accurate data and actionable insights.

What You'll Achieve:

As a Senior Specialist CX Research, you will play a critical role in driving business growth and customer satisfaction by:

  • Identifying and addressing process improvement gaps
  • Developing and implementing customer and partner experience strategies
  • Collaborating with cross-functional teams to drive business objectives

Why Join Us:

Talabat is a dynamic and innovative company that values its employees and customers. We offer a collaborative and fast-paced work environment that allows our team members to grow and develop their skills.



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