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Customer Experience Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Insight Global Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Insight Global. As a Customer Service Ambassador, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective resolution to customer inquiries and issues
  • Utilize strong problem-solving skills to resolve complex customer complaints
  • Develop and maintain a deep understanding of our products and services to provide accurate and informative responses
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date on industry trends and best practices to continuously improve customer service skills

Requirements

  • 1-year Call center customer service experience (high volume environment) or hospitality/retail customer service experience
  • Positive attitude and ability to communicate effectively with all levels
  • Strong problem-solving skills and customer-first mentality
  • Ability to multi-task, listen, probe, research
  • Comfortable in a fast-paced/high volume environment
  • High School degree

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package