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Customer Experience Research and Development Specialist
2 months ago
As a Senior Specialist CX Researcher at TALABAT, you will play a pivotal role in driving the success of various initiatives aimed at transforming the company's culture to become self-reliant in identifying process improvement gaps and developing customer and partner experience information strategies.
Key Support Areas:- Customer and Partner Experience Team
- Sales Team
- Quick Commerce
- Logistics and Dispatch
- Local Markets
- Ensure that every story, message, direction, and proposal is grounded in accurate data and actionable insights.
- Develop the ability to articulate problem statements and opportunities to top management through presentations, documentation, dashboards, or in-person discussions.
- Evaluate and implement new business models to drive efficiency and superior customer experience objectives.
