Reservations Agent

3 weeks ago


Dubai, Dubai, United Arab Emirates JUMEIRAH Full time
About The Job

We are seeking a highly motivated and experienced Reservations Agent to join our Rooms Reservations Team at Jumeirah Gulf of Bahrain Resort & Spa. As a key member of our team, you will play a crucial role in maximizing room revenue and profit through proactive selling techniques and referrals across the resort.

Key Responsibilities
  • Develop and maintain in-depth knowledge of hotel products and services to provide exceptional guest experiences.
  • Handle all telephone calls efficiently, ensuring accurate and timely responses to guest inquiries and requests.
  • Review arrival reports to identify opportunities for revenue growth and optimize room sales.
  • Process reservations through various channels, including email, fax, telephone, and website, while maintaining accurate records and preparing Pro Forma invoices as needed.
  • Collaborate with the Management and team to ensure seamless operation of revenue processes and functions within the individual unit.
  • Prepare, update, and file all correspondence related to room sales, ensuring compliance with company policies and procedures.
  • Participate in cluster sales projects, including FAM trips and client evenings/lunches, to drive revenue growth and enhance guest experiences.
  • Assist with guest visa inquiries and handle group reservations by communicating with the Events/Sales Department.
Requirements
  • Previous experience in reservations, revenue, or sales departments, with a minimum of 1 year of work experience in a luxury hotel.
  • Excellent knowledge of Opera PMS and intermediate computer skills (Microsoft Office).
  • Ability to handle shift responsibilities and assist newly joined colleagues in the Room Reservations Sales Agent role.

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