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Customer Service Ambassador

1 month ago

Dubai, Dubai, United Arab Emirates Quanterra Group Full time
{"title": "Customer Service Representative", "description": "Key Responsibilities

As a Customer Service Representative at Quanterra Group, you will be the primary point of contact for clients, handling inquiries via phone, email, and in-person with professionalism and courtesy.

You will provide accurate and timely information regarding property details, leasing processes, and company services, addressing and resolving client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.

Key responsibilities include:

  • Managing client interactions, transactions, and feedback in the company's CRM system.
  • Collaborating with other departments, such as sales and maintenance, to ensure seamless service delivery and address client needs effectively.
  • Developing and implementing strategies to enhance the customer experience and improve service quality.
  • Conducting follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.
Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree in Business Administration, Communications, or a related field.
  • Minimum 2 years of experience in a customer service role, preferably within the real estate or property management sector.
  • Excellent verbal and written communication skills with a strong customer-focused attitude.
  • Proven ability to handle difficult situations with diplomacy and resolve conflicts effectively.
  • Proficient in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Knowledge of Dubai real estate market trends and regulations is an advantage.
", "lang_code": "en"}