Customer Service Representative
4 weeks ago
As a Customer Care Executive at Sharaf DG LLC, you will play a vital role in ensuring seamless issue resolution and accurate documentation for our customer care teams. Your administrative support will be instrumental in managing customer inquiries and resolving issues to ensure customer satisfaction within the agreed TAT.
Key Responsibilities:
1. Coordinate service delivery and manage customer inquiries to resolve issues efficiently.
2. Ensure timely return of warranty products and SDG stocks within 15 business days from the service center.
3. Attend to and close customer complaints to their satisfaction.
4. Execute purchase returns of products lying at the service center or supplier if not returned within 15 business days.
5. Maintain ISO compliance as per audit ratings.
Requirements:
2-3 years of experience in customer service or a related field.
Diploma or graduate degree in a relevant field.
Diploma in Hospitality is preferable.
Excellent communication, customer servicing, listening, and problem-solving skills.
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