Customer Service Representative

1 week ago


Dubai, Dubai, United Arab Emirates Star Services LLC Full time

Customer Service Role

At Star Services LLC, we are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have a strong background in customer service and be able to effectively communicate with customers to resolve issues and provide excellent service.

Responsibilities

  • Process customer transactions, including receipts and orders, in a timely and accurate manner.
  • Provide operational reports to management as needed.
  • Cater to special order requests from customers and prepare relevant documentation.
  • Prepare billing breakdowns and raise invoices in CFIT monthly.
  • Support the team by backing up on other accounts when needed.
  • Communicate with customers on daily operations and escalate and aid in resolving operational issues.
  • Maintain an organized and accurate system inventory for customers.
  • Produce monthly KPI reports to be shared with customers.
  • Follow up with customers for invoice approvals.

Relationships

  • Coordinate with Warehouse staff to receive and release shipments.
  • Maintain excellent working relationships with customers by proactively responding to all enquiries in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of dissatisfaction.
  • Liaise between customer and warehouse in administration of account.
  • Liaise between customer and office regarding invoicing and credit changes.

Clerical

  • Provide support with other miscellaneous projects, filing, and research.
  • Oversee paperwork associated with orders and maintain corresponding files.
  • Maintain a current and accurate procedures manual detailing the desk side processes undertaken to manage accounts.

Qualifications

Education

University Degree or equivalent.

Experience

  • Minimum 2 years of experience in the distribution department.
  • Previous experience in inventory control and/or distribution operation.
  • Fully proficient with various software applications, including MS Word, MS Excel, and any WMS.
  • Typing 30 wpm.
  • 10-key by touch.
  • Ability to work independently with minimal supervision.
  • Proactive communication and suggestion of solutions.


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