Customer Service Liaison

6 days ago


Dubai, Dubai, United Arab Emirates Chelsea Plaza Hotel Full time

At Chelsea Plaza Hotel, we are seeking a highly skilled Front Desk Receptionist to join our team. This role is responsible for managing the front desk operations, handling guest inquiries, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Manage online and phone reservations in a timely and efficient manner.
  • Assist guests with payment methods and verify their credit card information.
  • Welcome guests upon their arrival and assign rooms as per hotel policy.
  • Provide information about hotel facilities, available rooms, rates, and amenities to enhance the guest experience.
  • Liaise with housekeeping staff to ensure all rooms are clean and well-maintained.
  • Respond to client complaints in a professional and timely manner.
  • Maintain updated records of bookings and payments.


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