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Customer Service Liaison

2 weeks ago

Dubai, Dubai, United Arab Emirates Rolla Suites Hotel Full time

Job Details: Rolla Suites Hotel is currently seeking a dedicated Front Office Associate to deliver exceptional guest experiences.

Key Responsibilities:

  • Check-in and check-out guests efficiently, maintaining a warm and welcoming atmosphere.
  • Manage online and phone reservations, handling guest inquiries and resolving any issues that may arise.
  • Accurately register guests, gathering essential information to ensure tailored room assignments and services.
  • Provide comprehensive information about the hotel, emphasizing available rooms, rates, and amenities to foster guest satisfaction.
  • Collaborate closely with housekeeping staff to guarantee the highest standards of cleanliness and comfort in all rooms.
  • Coordinate personalized services for VIP guests and special events, including weddings and conferences.
  • Identify opportunities to offer additional services and facilities, balancing sales efforts with guest satisfaction.
  • Maintain precise records of bookings, payments, and guest interactions to inform future service improvements.

Requirements:

  • Minimum 2 years of experience in a related role, preferably within the hospitality industry.
  • Technical proficiency, particularly in hotel reservation software and other computer applications.
  • Superior customer service skills, paired with effective communication and problem-solving abilities.