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Customer Service Liaison

1 week ago

Dubai, Dubai, United Arab Emirates Petrochem Middle East Full time

Job Description

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We are seeking an experienced customer service liaison to join our team. The successful candidate will provide exceptional administrative support, ensuring seamless communication with staff and visitors alike.

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The ideal candidate will possess excellent people skills, be highly proactive, and demonstrate a 'can-do' attitude. They will be capable of working independently and as part of a close-knit team, providing administrative support to staff as required.

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Key Responsibilities

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  • \
  • Greet all visitors to the office, both in person and by telephone.\
  • Order office stationery and supplies, manage courier relationships, and post distribution.\
  • Implement and manage office meeting room bookings, including ordering refreshments and lunch.\
  • Book corporate travel and support employees with travel expense reimbursement.\
  • Manage shared calendars and diary management.\
  • Respond to incoming telephone calls, transferring calls appropriately to staff concerned, taking messages, and ensuring prompt delivery.\
  • Answer routine enquiries over the telephone and provide accurate information about the company.\
  • Sort incoming mail and ensure prompt forwarding to staff concerned.\
  • Receive visitors, announcing arrivals and directing them to staff concerned.\
  • Monitor daily staff movement, directing calls accordingly.\
  • Keep track of personal international calls and reconcile with telephone and fax bills.\
  • Maintain up-to-date company directories and abbreviated dialing codes.\
  • Assist with typing, inputting data, making hotel/airline bookings, and other secretarial duties.\
  • Maturity and professionalism are key to this position. The successful candidate will support a high-energy team, demonstrating initiative and a willingness to assist colleagues as required.\
  • Requirements\
    • \
    • Effective people skills\
    • Highly organized with attention to detail\
    • Proactive with a 'can-do' attitude\
    • Ability to work under tight deadlines and multiple priorities\
    • Shows great initiative and organizational skills\
    • Outstanding interpersonal and communication skills\
    • Advanced knowledge of Microsoft Office\
    • Excellent command of spoken and written English language\
    • Bachelor's degree or equivalent in Business Administration or related field\
    • Minimum 2 years' experience in a similar role in a reputable company handling a busy switchboard\
    • Background in administration, secretarial, or operations coordination\
    • Candidates with a background in petrochemicals or related industries are encouraged to apply\
    • What We Offer\
      • \
      • A competitive compensation package\
      • Opportunities for career growth and development\
      • A dynamic and supportive work environment\
      • A chance to join a leading company in the Middle East\
      • About Us\

Petrochem Middle East is a leading independent chemical distributor in the Middle East. With a state-of-the-art distribution terminal in Jebel Ali, we offer a range of products and services to clients across the region.

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We are an ISO 9001:2008 company with accreditations in health and safety and environmental management. Our global expansions have taken us to Dubai, Shanghai, Antwerp, London, Singapore, India, and the United Arab Emirates.