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Customer Service Liaison

1 week ago

Dubai, Dubai, United Arab Emirates Hatchfit Physiotherapy Clinic Full time
About the Role:

The Customer Service Liaison will provide top-notch customer service to patients and visitors, fostering a welcoming environment at HatchFit Physiotherapy Clinic.

Main Responsibilities:

  1. Customer Engagement:
    1. Deliver exceptional customer service to patients and visitors.
    2. Respond to calls, emails, and messages in a timely and professional manner.
    3. Ensure the reception area remains tidy and organized.
  2. Scheduling and Communication:
    1. Schedule patient appointments using the clinic's system.
    2. Cooperate with physiotherapists to optimize appointment scheduling and resource utilization.
    3. Inform patients about available services and procedures.
  3. Patient Care and Support:
    1. Support patients with completing required documents.
    2. Engage with patients empathetically and discreetly.
    3. Ensure accurate patient records and perform administrative duties efficiently.
  4. Collaboration and Teamwork:
    1. Collaborate with the clinic team to promote smooth clinic operations.

Essential Qualities:

  1. Previous experience in a similar role is beneficial.
  2. Excellent communication and interpersonal skills.
  3. Strong organizational skills and ability to multitask.
  4. Proficiency in office software and equipment.
  5. Awareness of medical terminology is advantageous.