Housekeeping Operations Manager
6 days ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Accor-North & Central America. The successful candidate will be responsible for the administration and management of the Laundry and Housekeeping operation, ensuring the highest levels of guest service and maintaining the highest standards of cleanliness, maintenance, and safety.
Key Responsibilities- Operational Management: Assist in the administration and management of the Laundry and Housekeeping operation, ensuring seamless day-to-day operations and implementing effective solutions to improve efficiency and productivity.
- Guest Service: Ensure the highest levels of guest service through the application of all our hotels' core standards and standard operating policies, maintaining a positive and welcoming environment for our guests.
- Inspections and Quality Control: Conduct regular inspections of guest rooms to ensure the highest standards of cleanliness and maintenance are met, identifying areas for improvement and implementing corrective actions.
- Training and Development: Train and develop supervisors and staff members, ensuring they have the necessary skills and knowledge to perform their roles effectively, and providing coaching and feedback to improve performance.
- Complaint Resolution: Handle guest complaints and follow through on required actions, ensuring that all issues are resolved promptly and to the satisfaction of our guests.
- Leadership and Team Management: Manage supervisors and ensure a productive and proactive work ethic is maintained, motivating and inspiring staff to achieve their best.
- Special Projects: Involvement in special projects associated with the housekeeping and laundry scope of responsibilities, identifying opportunities for improvement and implementing effective solutions.
- Lost and Found: Ensure lost and found procedures are followed through accurately and consistently, maintaining a high level of accountability and transparency.
- Collaboration and Communication: Maintain a close working relationship with the Engineering and Front Office departments, ensuring effective communication and collaboration to achieve common goals.
- Health and Safety: Ensure a health and safety-conscious environment, actively involved in maintaining a safe work environment and adhering to all relevant policies and procedures.
- Inventory and Analysis: Organize and ensure accuracy of regular inventories and analysis of losses, identifying areas for improvement and implementing corrective actions.
- Scheduling and Planning: Assist in scheduling and planning of departmental rosters, departmental orientation, colleagues, and training schedules, ensuring effective use of resources and minimizing downtime.
- Fire and Safety Procedures: Understand and be aware of all fire and safety procedures as well as occupational health and safety, ensuring compliance with all relevant policies and procedures.
- Staff Supervision: Spot-check staff areas for cleanliness, ensuring that all areas are maintained to the highest standards.
- Adaptability and Flexibility: Be able to work well under pressure in a fast-paced and constantly changing environment, demonstrating high levels of adaptability and flexibility.
- Liaison and Communication: In the absence of the Executive Housekeeper, act as liaison for all external contractors, auditing their services regularly and ensuring effective communication and collaboration.
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