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Housekeeping Operations Manager
2 months ago
Job Title: Housekeeping Operations Manager
Job Summary:
The Housekeeping Operations Manager is responsible for overseeing the daily operations of the Housekeeping Department at the Emirates Grand Hotel. This includes managing a team of housekeeping staff, ensuring the cleanliness and maintenance of guest rooms and public areas, and implementing effective systems for laundry, inventory control, and guest services.
Key Responsibilities:
- Department Management: Direct and coordinate the activities of the Housekeeping Department, including host relations, housekeeping functions, and laundry operations.
- Team Leadership: Manage and develop a team of housekeeping staff, including coaching, counseling, and disciplining as needed.
- Guest Services: Ensure that guest rooms and public areas are cleaned and maintained to the highest standards, and that guest requests are handled efficiently and effectively.
- Inventory Control: Maintain accurate records of inventory and supplies, and ensure that orders are placed and received in a timely manner.
- Laundry Operations: Oversee the laundry operations, including ensuring that guest laundry is laundered and delivered as per hotel standards.
- Budgeting: Prepare and manage the annual housekeeping budget, ensuring that expenses are controlled and that the department operates within budget.
- Reporting: Prepare and submit regular reports on departmental performance, including guest satisfaction, room cleanliness, and staff productivity.
Requirements:
- Education: High school diploma or equivalent required; degree in hospitality or related field preferred.
- Experience: Minimum 3 years of experience in housekeeping or related field, with at least 1 year in a supervisory or management role.
- Skills: Strong leadership and communication skills, with ability to motivate and develop staff. Excellent problem-solving and analytical skills, with ability to prioritize tasks and manage multiple projects simultaneously.