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Patient Service Advocate

1 week ago

Dubai, Dubai, United Arab Emirates GluCare Full time

Job Overview

GluCare Integrated Diabetes Center is a dynamic healthcare organization dedicated to delivering exceptional patient care. As a leading provider of diabetes services, we are seeking a highly skilled and customer-focused Customer Service Excellence Representative to join our team.

The ideal candidate will serve as the first point of contact for patients, providing top-notch service through various communication channels. This role requires strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries efficiently in a fast-paced environment.

Key Responsibilities

  • Respond promptly and professionally to patient inquiries via phone, email, and other channels.
  • Provide accurate information about clinic services, appointments, and care protocols.

Appointment Coordination

  • Schedule, reschedule, and confirm patient appointments in coordination with clinic operations.
  • Proactively manage cancellations and follow-ups to optimize clinic schedules.

Problem Resolution

  • Address and resolve patient concerns or escalate complex issues to the appropriate department.
  • Ensure all interactions are logged and tracked in the clinic's CRM system for follow-up and reporting.
  • Uphold the highest standards of customer service, ensuring a seamless and positive experience for all patients.
  • Solicit feedback from patients to identify areas for service improvement.

Administrative Support

  • Maintain up-to-date records in the patient management system.
  • Assist in generating and distributing patient-related communications, including reminders and follow-up notices.

Desired Candidate Profile

  • UAE National with a Family Book - A MUST
  • Exceptional communication and interpersonal skills.
  • Ability to empathize with patients and resolve issues effectively.
  • Strong organizational and time management abilities.
  • Proficiency in CRM systems and basic IT skills.

Qualifications

  • Prior experience in customer service, preferably in a healthcare or call center environment.
  • Knowledge of healthcare processes and patient care is an advantage.