Spa Services Ambassador
2 days ago
You will be responsible for delivering exceptional customer experiences at the spa within the hotel. Your role is crucial in ensuring seamless and efficient operations of the spa facilities.
- Provide warm and welcoming greetings to guests upon arrival at the spa.
- Familiarize yourself with the spa concept, activities, revenue streams, and promote these actively to enhance guest satisfaction.
- Meet and greet VIP guests from overnight accommodations or treatments.
- Handle telephone bookings for spa treatments and overnight stays.
- Respond promptly to guest inquiries regarding spa treatments or overnight accommodations.
To succeed in this role, you should possess a strong customer-focused mindset, excellent communication skills in English, and fluency in either Chinese, German, or Russian. Located in the United Arab Emirates, you should have a minimum of 1 year of work experience in hotel operations.
Key Responsibilities:- Be attentive to guest needs and provide solutions to ensure their satisfaction.
- Collaborate with colleagues to maintain high standards of service quality.
- Contribute to promoting spa services and facilities to maximize revenue opportunities.
- Maintain accurate records of guest interactions and feedback.
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