Spa Operations Manager

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full time

Job Summary:

The Spa Manager will lead and oversee the spa operations at Millennium Hotels and Resorts MEA, ensuring exceptional guest satisfaction and efficient functioning of spa facilities.

Main Responsibilities:

  • Lead and manage a team of spa therapists, receptionists, and attendants to deliver high-quality spa experiences.
  • Maintain spa standards and ensure seamless day-to-day operations.
  • Oversee spa reservations, appointment scheduling, and guest inquiries to provide excellent customer service.
  • Collaborate with the Marketing team to develop spa packages and promotions that drive revenue growth.
  • Conduct regular training sessions to maintain service excellence among the spa team.
  • Manage inventory of spa products, equipment, and amenities to optimize profitability.
  • Monitor and report on spa financial performance to inform business decisions.
  • Implement safety and sanitation measures in spa areas to safeguard guest and colleague health.
  • Stay updated on industry trends and best practices to remain competitive.

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