Spa Concierge

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

Responsibilities:

  • Support the company's philosophy and culture through the use of Departmental Legendary Quality Experiences daily to ensure Guest Satisfaction and achievement of our Mission Statement.
  • Utilize Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.

Operations:

  • Maintain a clean and neat work area at all times.
  • Follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor.
  • Ensure a high standard of service is maintained throughout the Spa.
  • Assist in the operations of all spa departments as required:
    • Front Desk
    • Spa Retail Area
    • Relaxation Area
    • Preparation Room
    • Sales and Marketing
    • Spa Suite
    • Report dysfunctional equipment to Spa Operations Supervisor.
  • Maintain an inventory of supplies for the operations of the spa reception.
  • Interact courteously and answer all spa and hotel-related questions from guests.
  • Exhibit good telephone skills and follow MOHG telephone etiquette.

Skills and Requirements:

  • Reading, writing, and oral proficiency in English; additional languages are an advantage.
  • Willingness to work a flexible schedule to accomplish all major responsibilities and tasks.
  • Self-motivated and able to work efficiently under pressure.
  • Work in a safe, prudent, and organized manner.
  • Proactive, take initiative, and be accountable when dealing with guests.
  • Comfortable handling cash, checks, and credit cards, and submitting accounting documentation at the close of shift.
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