Spa Manager

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full time

As a Spa Manager, you will lead and oversee the spa operations, ensuring a high level of guest satisfaction and the efficient functioning of spa facilities. Your role involves managing the spa team, maintaining spa standards, and delivering exceptional spa experiences.

Key Job Responsibilities:

  • Lead and manage the spa team, including spa therapists, receptionists, and attendants.
  • Ensure the spa operates efficiently, adhering to established standards and protocols.
  • Oversee spa reservations, appointment scheduling, and guest inquiries.
  • Monitor the cleanliness, organization, and maintenance of spa facilities.
  • Collaborate with the Marketing team to develop spa packages, promotions, and wellness programs.
  • Conduct regular training for the spa team to maintain service excellence.
  • Manage inventory of spa products, equipment, and amenities.
  • Maintain accurate records of spa bookings, attendance, and revenues.
  • Address guest feedback and concerns promptly to enhance guest satisfaction.
  • Monitor spa financial performance and budgets.
  • Implement safety and sanitation measures in spa areas.
  • Stay updated on spa and wellness trends and industry best practices.
  • Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
  • Adhere to the company's environmental, health, and safety procedures and policies.
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