Service Crew Member

4 days ago

Dubai, Dubai, United Arab Emirates EATHOS Full time
Job Title: Service Crew

We are seeking a highly motivated and customer-focused Service Crew member to join our team at Eathos. As a Service Crew member, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.

Key Responsibilities:
  • Greet and welcome customers in a warm and friendly manner.
  • Present menus to guests and provide detailed information about the dishes and beverages offered.
  • Assist customers in making menu selections and answer any questions or concerns they may have.
  • Provide attentive and personalized service throughout the dining experience.
  • Take accurate food and beverage orders from customers and enter them into the POS system.
  • Check dishes and beverages for quality, accuracy, and presentation before serving them to guests.
  • Provide exceptional customer service throughout the dining experience and address any issues or complaints promptly.
  • Collaborate with the service team to gather customer feedback and suggestions to enhance the overall customer journey.
  • Maintain a clean and organized dining area, including tables, chairs, and serving stations.
  • Ensure compliance with health and safety regulations and maintain high hygiene standards.
  • Prepare and deliver checks to customers, process payments, and handle cash transactions accurately.
  • Collaborate with other team members to provide efficient service and contribute to a positive work environment.
  • Upsell additional products and services when appropriate to enhance the guest experience.
  • Attend training sessions and stay updated on menu changes, specials, and promotional offers.
  • Assist with opening and closing duties, including setting up tables, restocking supplies, and cleaning tasks.
Requirements:
  • Previous experience as a waiter or in a customer service role is preferred.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong attention to detail and accuracy in order taking and serving.
  • Knowledge of food and beverage menus, including ingredients and preparation methods.
  • Ability to work effectively in a team and collaborate with colleagues.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Basic math skills for handling payments and giving change.
  • Physical stamina to stand and walk for extended periods and lift trays of food or beverages.
  • Familiarity with POS systems and order processing software is a plus.

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